Towannah Thompson
Patient Financial Services Director
Montgomery, Alabama, United States
Professional Overview
Towannah Thompson is an accomplished healthcare finance professional with over 30 years of experience in patient financial services, revenue cycle management, and operational leadership. As the Patient Financial Services Director at Baptist Health - Central Alabama, she oversees the strategic direction and day-to-day operations of the organization's patient accounting and billing functions, ensuring optimal financial performance and exceptional patient experiences.
Experience Summary
Current Role
As the Patient Financial Services Director at Baptist Health - Central Alabama since 2021, Towannah is responsible for leading a team of over 50 professionals in the effective management of patient accounts, claims processing, and revenue cycle optimization. Under her guidance, the organization has achieved significant improvements in key performance metrics, including reduced accounts receivable days and increased first-pass claims acceptance rates.
Career Progression
Prior to her current role, Towannah served as the Patient Financial Services Assistant Director at Baptist Health - Central Alabama, where she played a pivotal role in streamlining operational workflows and implementing data-driven decision-making processes. Before joining Baptist Health, she held various leadership positions at UAB Medicine and the University of South Alabama, steadily advancing her expertise in patient accounting, revenue cycle management, and healthcare operations.
Academic Background
Towannah holds a Bachelor of Science degree in Business Administration from the University of South Alabama, where she graduated with distinction.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Healthcare operations and process improvement
- Financial reporting and data analysis
- Team leadership and personnel development
Professional Impact
During her tenure at Baptist Health - Central Alabama, Towannah has spearheaded the implementation of a comprehensive revenue cycle management system, leading to a 15% reduction in accounts receivable days and a 20% increase in first-pass claims acceptance rates. She has also played a pivotal role in enhancing the patient financial experience, resulting in improved patient satisfaction scores and increased patient loyalty.
Conclusion
With her exceptional track record of success, extensive industry knowledge, and strong leadership skills, Towannah Thompson is poised to continue driving significant operational and financial improvements within Baptist Health - Central Alabama. Her unwavering commitment to excellence and patient-centric approach make her a valuable asset to the organization and a respected leader in the healthcare finance community.
