Professional Overview
Tracey Olson is an accomplished National Client-facing Education Manager within the Sales Enablement department at First American Title. With over 25 years of experience in the title and escrow industry, Tracey has developed a strong expertise in title operations, client education, and sales enablement.
Experience Summary
Current Role
In her current role as National Client-facing Education Manager, Tracey is responsible for developing and delivering comprehensive training programs to equip First American Title's sales teams with the knowledge and skills to effectively serve their clients. Tracey's unwavering commitment to client success has earned her a reputation as a trusted advisor and valued partner to the organization's key accounts.
Career Progression
Tracey's career at First American Title has spanned over two decades, during which she has held roles of increasing responsibility. Prior to her current position, Tracey served as the Washington State Education Director, where she was instrumental in streamlining educational initiatives and driving operational efficiencies. Earlier in her career, Tracey gained valuable experience as a Title Officer, honing her technical expertise and client-facing skills.
Academic Background
Tracey holds a Bachelor of Arts degree in Business Administration from Gonzaga University, where she graduated with honors.
Areas of Expertise
- Title and escrow operations
- Client education and training
- Sales enablement and support
- Stakeholder management
- Process improvement and optimization
Professional Impact
During her tenure as Washington State Education Director, Tracey successfully implemented a comprehensive training program that resulted in a 15% increase in client satisfaction scores. Additionally, she played a pivotal role in the development of a new client onboarding initiative, which contributed to a 12% increase in client retention.
Conclusion
Tracey Olson's extensive industry experience, combined with her proven track record of driving client success and organizational growth, make her a valuable asset to the First American Title team. Dedicated to continuous improvement and professional development, Tracey is poised to continue making a lasting impact within the title and escrow industry.
