Professional Overview

Trang Ngo is a seasoned Technical Support Specialist based in Kuala Lumpur, Malaysia, with a strong background in providing top-notch technical support and exceptional customer service. Her current role and responsibilities involve resolving complex technical issues, and her key expertise areas include technical support, customer service, and issue resolution, with an industry focus on IT and technology.

Experience Summary

Current Role

As a Technical Support Specialist at Concentrix, Trang has been instrumental in delivering high-quality technical support since February 2022. Her key responsibilities include troubleshooting technical issues, providing timely resolutions, and ensuring customer satisfaction. Although specific achievements are not available, her role has had a significant impact on the industry by providing reliable and efficient technical support.

Career Progression

Trang's career trajectory showcases growth and progression. Notable previous roles include a Call Center Support Representative at Trang Suong logistic company and a Marketing Intern at Novotel Hotels. At Trang Suong logistic company, she honed her customer service skills, and at Novotel Hotels, she gained valuable marketing experience. Unfortunately, specific key achievements and contributions from these roles are not provided.

Academic Background

Trang holds a Bachelor's degree in International Tourism Management from Bangkok University, which she completed between 2018 and 2021. Although her academic background may not be directly related to her current field, it has likely contributed to her strong communication and customer service skills.

Areas of Expertise

Trang's areas of expertise include industry-specific skills such as technical support and customer service. Her technical competencies involve issue resolution and troubleshooting. However, information on her leadership and management capabilities is not available.

Professional Impact

Unfortunately, information on notable projects, industry contributions, and measurable achievements is not provided.

Conclusion

Trang Ngo's professional trajectory demonstrates growth and a strong commitment to delivering exceptional technical support. Her current focus is on continuing to provide high-quality support and expand her expertise. With her strong foundation in customer service and technical support, Trang is well-positioned to make significant contributions to her industry. Her value proposition lies in her ability to resolve complex technical issues efficiently and effectively, ensuring customer satisfaction and loyalty.