Trey Caldwell

Assistant Service Lane Manager

Professional Overview

Trey Caldwell is an experienced automotive professional with a strong focus on customer service and operational excellence. As the Assistant Service Lane Manager at Carl Black Automotive Group, he plays a critical role in overseeing the day-to-day operations of the service department, ensuring efficient and high-quality vehicle maintenance and repair services.

Experience Summary

Current Role

In his current position as Assistant Service Lane Manager, Trey is responsible for supporting the Service Lane Manager in managing the overall service operation. His key responsibilities include:

• Assisting with the coordination and scheduling of service appointments to optimize workflow and customer satisfaction

• Providing hands-on supervision and training to the service advisor team to enhance their product knowledge and customer service skills

• Identifying process improvements and implementing best practices to streamline service lane operations

• Collaborating with the parts and technician teams to ensure timely and accurate vehicle repairs

• Monitoring service department metrics, such as customer satisfaction scores and first-time fix rates, to drive continuous improvement

Career Progression

Prior to his current role, Trey held several positions within the Carl Black Automotive Group, demonstrating a steadfast commitment to professional growth and a deep understanding of the company's operations. He started as a Porter, where he gained valuable hands-on experience in the service department, before transitioning to the role of Service Advisor. In this capacity, Trey honed his customer service and problem-solving skills, building strong relationships with clients and earning a reputation for exceptional service.

Academic Background

Trey holds a Bachelor of Science degree in Automotive Technology from the University of Central Florida, where he graduated with honors. His specialized education has provided him with a solid foundation in automotive engineering, diagnostics, and repair procedures, equipping him with the technical expertise to support his management responsibilities.

Areas of Expertise

• Automotive service operations and workflow management

• Customer service and client relationship building

• Effective team leadership and training

• Continuous process improvement and implementation of best practices

• Technical knowledge of automotive systems and repair procedures

Professional Impact

Throughout his tenure at Carl Black Automotive Group, Trey has consistently demonstrated his ability to drive operational excellence. He played a key role in implementing a new service scheduling system that improved customer wait times by 20% and increased first-time fix rates by 15%. Trey's commitment to fostering a positive service culture has also earned him recognition from both clients and colleagues, with his service advisor team consistently receiving high customer satisfaction scores.

Conclusion

Trey Caldwell is a dedicated automotive professional with a proven track record of success in the service lane. With his strong technical expertise, exceptional customer service skills, and effective leadership abilities, he is well-positioned to continue driving innovation and operational excellence within the Carl Black Automotive Group. Trey's passion for the industry and commitment to continuous improvement make him a valuable asset to the organization.