Troy Raco

Operations Manager

Professional Overview
Troy Raco is an experienced operations professional with a proven track record of driving efficiency and optimizing supply chain operations across diverse industries. As an Operations Manager, he leverages his strong leadership skills, strategic mindset, and deep technical expertise to oversee mission-critical operations and implement process improvements that enhance productivity and profitability.

Experience Summary

Current Role
Troy currently serves as the Operations Manager at Amazon, where he is responsible for managing complex logistics and distribution operations. In this role, he oversees a team of supervisors and associates, ensuring the timely and accurate fulfillment of customer orders while maintaining strict quality standards. Troy's exceptional problem-solving abilities and data-driven decision-making have enabled him to identify and address process bottlenecks, resulting in significant improvements in operational efficiency and customer satisfaction.

Career Progression
Prior to his role at Amazon, Troy held various operations management positions, including Transportation Operations Manager II at UNFI, General Manager at Vector Security, and Regional Operations Manager at SDS Rx. In these roles, he consistently demonstrated his ability to optimize workflows, enhance team performance, and drive sustainable growth. Troy's broad experience in the transportation, security, and pharmaceutical industries has equipped him with a comprehensive understanding of best practices and industry-specific challenges.

Academic Background
Troy holds a Bachelor's degree in Business Administration from the University of Albany, where he specialized in Operations Management. His academic pursuits have provided him with a strong foundation in data analysis, process improvement methodologies, and strategic planning, which he has seamlessly applied in his professional endeavors.

Areas of Expertise

• Supply Chain Management

• Logistics and Distribution Operations

• Process Optimization and Automation

• Team Leadership and Performance Management

• Data Analysis and Reporting

• Continuous Improvement Initiatives

Professional Impact
During his tenure at UNFI, Troy spearheaded a comprehensive warehouse optimization project that resulted in a 15% increase in productivity and a 20% reduction in operational costs. At Vector Security, he led the implementation of a new workforce management system, which improved employee scheduling, reduced overtime expenses, and enhanced customer service levels. Troy's ability to identify and address operational pain points has consistently made him a valuable asset to the organizations he has served.

Conclusion
With his extensive experience in operations management, proven leadership skills, and a steadfast commitment to driving continuous improvement, Troy Raco is well-positioned to take on new challenges and contribute to the success of any organization. He is eager to leverage his expertise to create sustainable, scalable, and efficient operations that deliver tangible business results.