Professional Summary
Professional Overview
Troy Roy is an experienced manager with a strong background in patient financial services and behavioral health. As the Manager of MaineHealth Patient Financial Services Behavioral Health, he oversees the financial operations and patient account management for MaineHealth's behavioral health division.
Experience Summary
Current Role
As the Manager of MaineHealth Patient Financial Services Behavioral Health, Troy is responsible for leading a team of financial specialists who manage patient accounts, process claims, and provide financial counseling to individuals receiving behavioral health services. Under his leadership, the department has streamlined processes, improved client satisfaction, and achieved significant cost savings.
Career Progression
Prior to his current role, Troy served as the Director of Patient Accounts at Maine Behavioral Healthcare, where he was instrumental in implementing new revenue cycle management strategies and enhancing the organization's financial performance. He also held the position of Chairman at Healthfirst federal credit union, where he leveraged his financial expertise to guide the organization's strategic direction.
Earlier in his career, Troy worked as a Manager in the Business Office at MaineGeneral Health, where he gained extensive experience in the healthcare industry and honed his skills in patient financial services.
Academic Background
Troy holds a Bachelor's degree in Business Administration from the University of Maine, with a concentration in Accounting. He has also completed various professional development programs in healthcare finance, revenue cycle management, and leadership.
Areas of Expertise
- Patient financial services management
- Behavioral health industry knowledge
- Revenue cycle optimization
- Financial reporting and analysis
- Team leadership and performance management
- Stakeholder communication and collaboration
Professional Impact
During his tenure at MaineHealth, Troy has played a pivotal role in streamlining the patient financial services operations for the organization's behavioral health division. He has implemented process improvements that have resulted in a 20% reduction in claim denials and a 15% increase in patient satisfaction scores. Additionally, Troy's leadership has been instrumental in driving cost savings of over $1.2 million annually through enhanced revenue cycle management strategies.
Conclusion
With his extensive experience in the healthcare industry and proven track record of success in patient financial services, Troy Roy is a valuable asset to the MaineHealth team. He is committed to continually improving the financial performance and patient experience within the behavioral health sector, and is well-positioned to take on increasingly challenging roles in the future.
