Trung Tieu

Sr. Product Manager
New York, New York, United States

Professional Overview

Trung Tieu is an experienced Sr. Product Manager with a strong background in financial services and customer relationship management (CRM) technology. He leverages his expertise in product development, data analysis, and cross-functional collaboration to drive innovative solutions that enhance user experience and business outcomes.

Experience Summary

Current Role

As Sr. Product Manager at BlackRock, Trung is responsible for leading the development and enhancement of the firm's CRM platform. He works closely with stakeholders across sales, marketing, and operations to gather requirements, prioritize features, and deliver product roadmaps that align with the company's strategic objectives. Trung's ability to bridge the gap between business needs and technical implementation has resulted in significant improvements in CRM user adoption and data-driven decision-making.

Career Progression

Prior to his current role, Trung held several positions at BlackRock, progressing from an Internal Relationship Manager - CRM to a Product Manager. In these roles, he gained a deep understanding of the firm's CRM ecosystem and collaborated with cross-functional teams to streamline processes, improve data quality, and enhance the user experience. Before joining BlackRock, Trung worked as a CRM Business Analyst at PwC and a CRM Support Manager at Elsevier, where he developed a strong foundation in CRM implementation and customer support.

Academic Background

Trung holds a Bachelor of Science degree in Information Systems from New York University, where he graduated with honors.

Areas of Expertise

• Product management and development

• CRM system implementation and optimization

• Data analysis and business intelligence

• Cross-functional collaboration and stakeholder management

• Agile project management and product lifecycle management

Professional Impact

At BlackRock, Trung has led the successful implementation of several CRM platform enhancements, resulting in improved user satisfaction, data quality, and sales productivity. He has also spearheaded initiatives to integrate CRM data with other enterprise systems, enabling more informed decision-making and strategic planning.

Conclusion

With his extensive experience in product management and CRM technology, Trung Tieu is a valuable asset to BlackRock, driving innovation and delivering solutions that positively impact the firm's business objectives. His deep industry knowledge, strong technical skills, and collaborative approach make him a trusted partner for stakeholders across the organization.