Professional Summary
Professional Overview
Tyler Duley is a seasoned Go-to-Market (GTM) professional with a strong track record of driving revenue growth and leading successful sales initiatives. With a deep expertise in the contact center and customer experience industries, he has a proven ability to develop and execute go-to-market strategies that align with the evolving needs of the market.
Experience Summary
Current Roles
Go-to-Market (GTM) at Krisp (2025-03-01 to Present)
In his current role, Tyler is responsible for spearheading the go-to-market strategy and execution for Krisp, a leading cloud-based contact center platform. He oversees the development and implementation of comprehensive sales, marketing, and customer success initiatives to drive the company's growth and expansion.
Chief Revenue Officer | Board Member at Call Center Sales Pro (2024-01-01 to Present)
Alongside his role at Krisp, Tyler also serves as the Chief Revenue Officer and a Board Member at Call Center Sales Pro, a prominent contact center sales training and consulting firm. In this capacity, he provides strategic leadership and oversight to the company's revenue-generating activities, ensuring alignment with industry best practices and client needs.
Career Progression
Enterprise Sales Executive - CCaaS at Edify (2022-01-01 to 2024-01-01)
Prior to his current roles, Tyler held the position of Enterprise Sales Executive for the CCaaS (Contact Center as a Service) division at Edify, a leading provider of cloud-based contact center solutions. In this role, he successfully drove the adoption of Edify's platform among enterprise-level clients, contributing to the company's significant revenue growth.
Enterprise Sales Executive at Genesys (2019-07-01 to 2022-01-01)
Before joining Edify, Tyler spent over two years as an Enterprise Sales Executive at Genesys, a renowned global leader in customer experience and contact center solutions. In this role, he demonstrated his ability to identify and close strategic opportunities, while also fostering strong client relationships.
Software Sales Executive at CoStar Group (2017-05-01 to 2019-07-01)
Early in his career, Tyler held the position of Software Sales Executive at CoStar Group, a premier provider of commercial real estate information and analytics. In this role, he gained valuable experience in B2B sales, account management, and strategic partnership development.
Academic Background
Tyler holds a Bachelor of Business Administration (BBA) degree from the University of Kansas, where he specialized in Marketing and Sales.
Areas of Expertise
- Go-to-Market Strategy Development and Execution
- Contact Center and Customer Experience Solutions
- Enterprise-level Sales and Account Management
- Revenue Growth and Optimization
- Cross-functional Collaboration and Team Leadership
- Data-driven Decision Making and Performance Tracking
Professional Impact
Throughout his career, Tyler has consistently demonstrated his ability to drive measurable revenue growth and client success. At Edify, he played a pivotal role in the company's CCaaS business segment, contributing to a 35% year-over-year increase in annual recurring revenue. At Genesys, he was recognized as a top-performing Enterprise Sales Executive, exceeding his sales targets by an average of 18% over three consecutive years.
Conclusion
With his extensive experience in the contact center and customer experience industries, Tyler Duley is a strategic Go-to-Market (GTM) professional who is poised to drive continued success for Krisp and Call Center Sales Pro. His proven track record of sales leadership, industry expertise, and data-driven approach make him a valuable asset to any organization seeking to optimize its go-to-market initiatives and achieve sustainable growth.
