Professional Overview
Umaporn J. is a seasoned professional currently serving as a Customer Success Manager at IBM, leveraging expertise in data management, enterprise architecture, and customer success to drive business growth. With a strong industry focus on technology and data-driven solutions, Umaporn excels in environments requiring strategic planning, technical competency, and interpersonal skills.
Experience Summary
Current Role
As a Customer Success Manager at IBM since August 2021, Umaporn's key responsibilities include ensuring customer satisfaction, identifying new sales opportunities, and managing customer relationships. Achievements in this role are centered around enhancing customer experiences and contributing to the expansion of IBM's customer base in Thailand. The industry impact of Umaporn's work is significant, as it directly influences customer retention and revenue growth for IBM.
Career Progression
Notable previous roles include Senior Section Manager of Data Management and Data Warehouse at Siam Piwat from 2018 to 2021, Engineering Specialist at AIS from 2018 to 2018, and Database Administrator Specialist at AIS from 2008 to 2016. Umaporn's career trajectory showcases steady growth from technical roles to leadership positions, with key achievements in data management, team leadership, and project execution. Contributions include the development and implementation of data management strategies, improvement of data warehouse efficiency, and successful leadership of technical teams.
Academic Background
Umaporn holds a Master of Engineering in Enterprise Architecture (EA) from Mahidol University, completed between 2010 and 2012, and a Bachelor of Engineering in Computer Engineering from Prince of Songkla University, completed between 2002 and 2006. These academic pursuits have provided a solid foundation in technical and architectural aspects of information technology.
Areas of Expertise
Umaporn's expertise spans industry-specific skills in data management, technical competencies in database administration and enterprise architecture, and leadership and management capabilities. This blend of technical knowledge and leadership skills enables Umaporn to drive projects and teams effectively.
Professional Impact
While specific details of notable projects or initiatives are not available, Umaporn's career is marked by significant contributions to the technology and data management sectors. The measurable achievements are reflected in the successful execution of roles and responsibilities across various positions, contributing to the growth and development of organizations.
Conclusion
Umaporn J.'s professional trajectory is one of consistent growth and achievement, marked by a transition from technical specialist roles to a current position in customer success management. The current focus on enhancing customer experiences and driving business growth at IBM underscores Umaporn's value proposition as a dedicated, results-driven professional. With a strong academic background, diverse technical expertise, and proven leadership capabilities, Umaporn is well-positioned to continue making significant contributions to the technology industry.
