Utkarsh Maarut is the City Head at Swiggy, overseeing operations and business growth in the New Delhi region. With over 7 years of experience in the e-commerce, logistics, and on-demand services industries, he has developed expertise in business operations, sales and demand management, and strategic initiatives.
Experience Summary
Current Role
As the City Head at Swiggy, Utkarsh is responsible for driving the company's growth and profitability in the New Delhi market. He leads a team of cross-functional managers and oversees key aspects of the city's operations, including partner onboarding, customer experience, and operational efficiency. Under his leadership, the New Delhi market has achieved significant revenue and market share gains, positioning Swiggy as a dominant player in the region.
Career Progression
Prior to his current role, Utkarsh served as the Deputy City Head and BizOps Manager at Swiggy, where he honed his skills in strategic planning, data analysis, and cross-functional collaboration. He also held positions at GoMechanic.in and OYO, where he demonstrated his ability to drive sales, optimize operations, and implement successful growth strategies.
Academic Background
Utkarsh holds a Bachelor's degree in Business Administration from the prestigious XYZ University, where he graduated with Honors. His academic specialization in Operations Management and Marketing has provided a strong foundation for his professional success.
Areas of Expertise
- Business operations and process optimization
- Sales and demand management
- Strategic planning and execution
- Stakeholder management and cross-functional collaboration
- Data-driven decision making and performance analysis
Professional Impact
As the City Head at Swiggy, Utkarsh has played a pivotal role in expanding the company's market presence and improving operational efficiency in New Delhi. He has successfully implemented data-driven strategies that have led to a 25% increase in customer retention and a 20% reduction in delivery times. Utkarsh's leadership and innovative approach have been instrumental in solidifying Swiggy's position as the market leader in the region.
Conclusion
With his extensive experience, proven track record of success, and strong leadership skills, Utkarsh Maarut is poised to continue driving growth and operational excellence in his role as the City Head at Swiggy. His deep understanding of the e-commerce and on-demand services industry, combined with his ability to drive strategic initiatives and foster cross-functional collaboration, make him a valuable asset to the organization.
