Professional Overview

Uzi Berg is a seasoned professional currently serving as Escalation Manager and Customer Success Manager at IBM Israel. His key expertise areas include quality development, customer success, and field management, with a strong industry focus on storage products and customer support.

Experience Summary

Current Role

Uzi Berg's current role at IBM Israel involves managing escalations and ensuring customer success. His key responsibilities include overseeing quality development, leading field quality management for storage products, and driving customer satisfaction. With his expertise, he has made significant contributions to the company's success in the Israeli market.

Career Progression

Uzi Berg's career spans over two decades, with notable previous roles including Quality Development Core Team (QDCT) Leader and Field Quality Manager for Storage Products at IBM, Field Manager at XIV, an IBM company, Director of WW customer support at BMC Software S.A., Customer Support Manager at BMC Software S.A., and R&D Manager, System Analyst, and Project Manager at NCR (AT&T). Throughout his career, he has demonstrated significant growth and achievements, with a consistent focus on quality, customer success, and leadership.

Academic Background

Uzi Berg holds a Bachelor of Science in Computer Science from Champlain College. Although the details of his academic achievements are limited, his educational background in computer science has likely contributed to his technical expertise and understanding of the industry.

Areas of Expertise

Uzi Berg's areas of expertise include:
Industry-specific skills: storage products, customer support, and quality development
Technical competencies: computer science, system analysis, and project management
* Leadership and management capabilities: team leadership, quality management, and customer success management

Professional Impact

While specific details of notable projects or initiatives are not available, Uzi Berg's career progression and current role suggest significant contributions to the industry. His experience in quality development, customer success, and field management has likely driven measurable achievements and industry impact.

Conclusion

Uzi Berg's professional trajectory demonstrates a consistent focus on quality, customer success, and leadership. Currently, he is focused on managing escalations and driving customer success at IBM Israel. With his expertise and experience, he offers a strong value proposition to the company and the industry, with a potential for continued growth and achievement.