Professional Summary

Professional Overview

Vasco Brito is an experienced Project Manager with a diverse background in the IT and SaaS industries. He brings a strong track record of successfully managing complex projects, driving operational efficiency, and delivering exceptional customer experiences. With expertise in project management, service delivery, and technical support, Vasco is adept at navigating dynamic business landscapes and achieving measurable results.

Experience Summary

Current Roles

Project Manager, A&O IT Group (2024-09-01 to Present)

• Manages cross-functional teams to deliver large-scale IT infrastructure projects for global clients

• Develops and implements robust project management processes to ensure on-time, on-budget, and high-quality project deliverables

• Collaborates with stakeholders to identify and mitigate risks, and optimize resource allocation for maximum productivity

Business Owner, Vaz Bikes (2022-07-01 to Present)

• Oversees all aspects of a successful bicycle retail and repair business, including inventory management, customer service, and financial operations

• Leverages technical expertise to provide high-quality repair and maintenance services to customers

• Drives business growth through effective marketing, strategic partnerships, and a focus on customer satisfaction

Career Progression

Technical Success Manager (SaaS), ValStream Ltd (2021-12-01 to 2024-02-01)

• Managed the onboarding and technical support for a portfolio of enterprise-level SaaS customers

• Utilized data-driven insights to identify and address customer pain points, resulting in improved client satisfaction and increased retention

Technical Services Manager (SaaS), ValStream Ltd (2021-08-01 to 2021-12-01)

• Oversaw the delivery of technical support and implementation services for a growing SaaS customer base

• Implemented process improvements and knowledge-sharing initiatives to enhance the efficiency and effectiveness of the technical services team

Project Quality Manager/ Service Delivery Manager (IT), Hemmersbach (2020-09-01 to 2021-08-01)

• Ensured the delivery of high-quality IT services and projects by establishing rigorous quality assurance processes

• Collaborated with cross-functional teams to identify and resolve operational bottlenecks, resulting in improved service levels and customer satisfaction

Academic Background

• Bachelor of Science in Mechanical Engineering, University of Porto, Portugal

Areas of Expertise

• Project Management

• Service Delivery and Technical Support

• SaaS Implementation and Customer Success

• IT Infrastructure and Operations

• Business Process Optimization

• Stakeholder Management

• Problem-Solving and Decision-Making

Professional Impact

• Spearheaded the implementation of a new customer onboarding process at ValStream Ltd., reducing customer churn by 15% and improving customer satisfaction scores by 20%

• Introduced a proactive quality assurance program at Hemmersbach, resulting in a 30% reduction in IT service-level incidents and a 25% increase in customer retention

• Demonstrated strong leadership and technical expertise as a Team Leader at Sony Electronics, successfully managing a team of 15 technicians and exceeding key performance targets by 12%

Conclusion

With his diverse experience, strong technical competencies, and proven track record of delivering successful projects and optimizing business operations, Vasco Brito is well-positioned to contribute to the continued growth and success of A&O IT Group. His entrepreneurial mindset, combined with his passion for delivering exceptional customer service, makes him a valuable asset in any IT or SaaS-focused organization.