Viktor Ugolnikov
Chief Technology Officer (Customer Experience)
Moscow, Moscow, Russia
Professional Overview
Viktor Ugolnikov is an accomplished technology leader with a strong focus on enhancing customer experiences. As the Chief Technology Officer (Customer Experience) at Lenta, he spearheads the development and implementation of innovative digital solutions that drive customer satisfaction and retention.
Experience Summary
Current Role
Viktor currently serves as the Chief Technology Officer (Customer Experience) at Lenta, a leading Russian retail company. In this role, he is responsible for overseeing the development and integration of advanced customer-centric technologies, ensuring seamless and engaging digital experiences for Lenta's growing customer base.
Career Progression
Prior to his current position, Viktor held various leadership roles in the technology and e-commerce sectors. He served as the Deputy Chief Technology Officer at TSUM Moscow, where he played a pivotal role in optimizing the customer experience on the TSUM.ru platform. Before that, he led the development of the SberMegaMarket customer experience as the Head of Development at СБЕР, a prominent Russian banking and financial services company.
Viktor's earlier career includes positions as a Team Lead and Senior Software Engineer at Goods, a leading Russian e-commerce platform, as well as a Software Engineer at PremiumBonus, a loyalty program provider.
Academic Background
Viktor holds a Bachelor's degree in Computer Science from the Moscow Institute of Physics and Technology, where he specialized in software engineering and algorithm development.
Areas of Expertise
- Customer experience-focused technology solutions
- E-commerce platform development and optimization
- Retail and financial services technology integration
- Agile software development and project management
- Team leadership and talent development
Professional Impact
During his tenure, Viktor has spearheaded the implementation of advanced customer analytics, personalization tools, and omnichannel integration strategies that have significantly improved customer engagement and loyalty for his employers. His technical expertise, combined with a deep understanding of customer needs, has enabled him to drive impactful digital transformations within the organizations he has served.
Conclusion
With his extensive background in customer-centric technology and his proven track record of delivering innovative solutions, Viktor Ugolnikov is well-positioned to continue driving digital transformation and enhancing customer experiences in his current role as the Chief Technology Officer (Customer Experience) at Lenta.
