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Viraj Deshmukh

Viraj Deshmukh


Salesforce Technical Lead
London, England, United Kingdom

Professional Overview


Viraj Deshmukh is an accomplished Salesforce Technical Lead with over 8 years of experience in the financial services industry. He specializes in Salesforce platform implementation, custom development, and solution architecture, empowering organizations to leverage the full potential of the Salesforce ecosystem.

Experience Summary



Current Role


As the Salesforce Technical Lead at Handelsbanken, Viraj is responsible for leading a team of Salesforce developers and analysts in the successful delivery of complex CRM projects. He works closely with business stakeholders to understand their requirements and translates them into robust, scalable Salesforce solutions. Viraj's technical expertise and leadership have been instrumental in driving process efficiency and enhancing the customer experience for Handelsbanken's clients.

Career Progression


Prior to his current role, Viraj held various Salesforce-focused positions, including Assistant Manager at KPMG UK, Salesforce Senior Associate at Western Union Business Solutions, and Salesforce Consultant at PwC India. Throughout his career, he has demonstrated a strong ability to optimize Salesforce implementations, automate business processes, and develop custom applications that address complex organizational challenges.

Academic Background


Viraj holds a Bachelor of Engineering degree in Computer Science from the University of Mumbai, where he graduated with distinction.

Areas of Expertise


  • Salesforce platform implementation and customization

  • Salesforce Lightning and Aura component development

  • Salesforce integration with third-party systems

  • Agile project management and delivery

  • Salesforce solution architecture and design

  • Team leadership and mentorship


Professional Impact


Viraj has been instrumental in driving transformative Salesforce initiatives at leading financial institutions. Notable achievements include:
  • Spearheading the implementation of a custom Salesforce-based CRM solution at Western Union Business Solutions, resulting in a 25% increase in customer satisfaction.

  • Leading a cross-functional team in the successful migration of Handelsbanken's legacy CRM system to Salesforce, improving data integrity and streamlining sales processes.

  • Developing a custom Salesforce application for KPMG UK's client onboarding process, reducing administrative overhead by 30% and enhancing the client experience.


Conclusion


With his extensive Salesforce expertise, industry knowledge, and proven track record of driving digital transformation, Viraj Deshmukh is a valuable asset to organizations seeking to leverage the power of the Salesforce platform. His leadership, technical acumen, and commitment to delivering innovative solutions make him an exceptional Salesforce Technical Lead.