Professional Summary
Professional Overview
Wanda Sheehan is a seasoned Customer Experience Director with a strong background in the dairy and food service industries. With over 15 years of experience, she has honed her expertise in driving customer-centric strategies, optimizing service operations, and fostering positive brand loyalty.
Experience Summary
Current Role
As the Customer Experience Director at Edlong, Wanda is responsible for overseeing all aspects of the customer service function. She leads a team of dedicated professionals in delivering exceptional service, handling customer inquiries, and resolving issues in a timely and efficient manner. Wanda's strategic focus on enhancing the customer experience has contributed to Edlong's continued growth and industry recognition.
Career Progression
Wanda's career trajectory has been marked by progressive leadership roles in customer service and operations. Prior to joining Edlong, she served as the Customer Service Manager at LA-CO Industries, Inc., where she was instrumental in streamlining processes, implementing automation, and improving overall customer satisfaction. Wanda also held various customer service and operations roles at Scotsman Ice Systems and Baxter Healthcare, where she consistently demonstrated her ability to drive process improvements and foster collaborative team environments.
Academic Background
Wanda holds a Bachelor of Arts in Food Service Management from Johnson & Wales University, as well as an Associate's degree in Culinary Arts and Related Services from the same institution. Her educational background has provided her with a well-rounded understanding of the food service and dairy industries, enabling her to better align customer needs with operational capabilities.
Areas of Expertise
- Customer service and experience management
- Service operations optimization
- Team leadership and development
- Cross-functional collaboration
- Process improvement and automation
- Data-driven decision making
- Dairy and food service industry knowledge
Professional Impact
Throughout her career, Wanda has successfully led initiatives to enhance customer satisfaction, streamline service operations, and drive process improvements. Her ability to leverage data-driven insights has enabled her to make informed decisions and implement effective strategies that have positively impacted her organizations. Wanda's deep industry expertise and customer-centric approach have earned her a reputation as a trusted leader in the field of customer experience management.
Conclusion
Wanda Sheehan's extensive experience and proven track record in customer service and operations make her a valuable asset to the Edlong team. Her commitment to delivering exceptional customer experiences, combined with her strategic vision and industry knowledge, position her as a driving force in the dairy and food service industries.
