Professional Summary

Professional Overview

Wayne Soto is an experienced healthcare finance professional with a strong background in patient financial services. As the Patient Financial Services Supervisor at Inova Health System, he oversees a team responsible for managing patient accounts, insurance claims, and revenue cycle operations. Soto's industry expertise and leadership skills enable him to drive process improvements and enhance the overall patient financial experience.

Experience Summary

Current Role

As the Patient Financial Services Supervisor at Inova Health System, Soto is responsible for leading a team of patient financial service representatives. He oversees the daily operations of the department, including managing patient accounts, processing insurance claims, and addressing patient inquiries. Soto's leadership has contributed to reducing patient account resolution times and improving overall patient satisfaction scores.

Career Progression

Prior to his current role, Soto served as a Patient Financial Service Representative 4 at Inova Health System, where he demonstrated his ability to effectively manage complex patient financial cases and provide exceptional customer service. Before joining the healthcare industry, Soto held roles in the benefits and travel sectors, including positions as a Health & Retirement Benefits Specialist at Aon and a Lead Sales Agent at ETourandTravel, Inc.

Academic Background

Soto holds a Bachelor's degree in Business Administration from the University of Virginia, where he graduated with honors.

Areas of Expertise

• Patient account management

• Insurance claims processing

• Revenue cycle optimization

• Customer service and patient engagement

• Team leadership and supervision

• Process improvement and efficiency

Professional Impact

Under Soto's leadership, the Patient Financial Services department has achieved significant improvements in key performance metrics, including a 20% reduction in patient account resolution times and a 15% increase in first-pass claims acceptance rates. Soto's focus on enhancing the patient financial experience has contributed to a 10% increase in patient satisfaction scores within the department.

Conclusion

With his extensive experience in healthcare finance, strong leadership skills, and commitment to process improvement, Wayne Soto is a valuable asset to the Inova Health System. His ongoing efforts to optimize the patient financial services operation and enhance the overall patient experience position him for continued success in his career.