Whitney Adams

Vice President, Customer Experience

Professional Overview
Whitney Adams is an accomplished leader with extensive experience in customer experience, education technology, and K-12 education. As the Vice President of Customer Experience at BetterLesson, she is responsible for driving exceptional customer satisfaction, retention, and advocacy through strategic program management and collaborative cross-functional initiatives.

Experience Summary

Current Role
In her current role as Vice President of Customer Experience at BetterLesson, Whitney is tasked with leading the company's customer-centric efforts. She oversees the delivery of high-quality professional development and implementation support to teachers and administrators, ensuring a seamless experience that drives positive outcomes. Under her leadership, Whitney has implemented data-driven strategies to enhance the customer journey, optimize support processes, and foster a culture of continuous improvement.

Career Progression
Prior to her current role, Whitney held various positions within the education technology and K-12 education sectors. As the Director of Customer Success at BetterLesson, she played a pivotal role in strengthening client relationships and driving customer retention. Before that, she served as an Educational Services Manager, Talent Development Manager, and District Processes Lead at 7 Mindsets, where she designed and delivered innovative curriculum and professional development programs. Whitney's diverse background also includes experience as a Multi-tiered Systems of Support (MTSS) Administrator, Whole-Child Initiative Certification Lead, and Professional School Counselor within the Forsyth County School District in Georgia.

Academic Background
Whitney holds a Master's degree in School Counseling from the University of West Georgia, where she demonstrated academic excellence and a passion for supporting student success.

Areas of Expertise

• Customer experience strategy and program management

• Education technology implementation and adoption

• Curriculum design and professional development

• Whole-child and social-emotional learning initiatives

• Collaborative leadership and cross-functional team management

Professional Impact
Throughout her career, Whitney has consistently made a positive impact on the education community. As the Whole-Child Initiative Certification Lead at Forsyth County Schools, she played a pivotal role in implementing comprehensive wellness programs that supported the holistic development of students. In her previous roles at 7 Mindsets and BetterLesson, she has been instrumental in designing and delivering transformative learning experiences that empower educators and drive student success.

Conclusion
With her extensive experience, proven track record of success, and unwavering commitment to customer-centric innovation, Whitney Adams is poised to continue making a meaningful impact in the education technology industry. As the Vice President of Customer Experience at BetterLesson, she is dedicated to fostering lasting partnerships, driving measurable outcomes, and championing the power of technology-enabled learning.