Professional Overview
Will Esch is a versatile professional with a diverse background spanning customer service, operations, and the performing arts. As the Partner Launch Manager at NMI, he leverages his expertise in client support, process improvement, and project management to drive successful onboarding and integration of new merchant partners. With a strong commitment to delivering exceptional service, Will's industry experience and multifaceted skill set make him a valuable asset to his organization.
Experience Summary
Current Role
As Partner Launch Manager at NMI, Will is responsible for overseeing the seamless onboarding of new merchant partners. He coordinates cross-functional teams to ensure efficient implementation of payment processing solutions, manages project timelines, and serves as the primary point of contact for clients throughout the launch process. Through his collaborative approach and strategic problem-solving, Will has consistently exceeded client expectations and contributed to the company's growth.
Career Progression
Prior to his current role, Will held various customer-facing positions at NMI, including Support Analyst and Customer Support Specialist. In these roles, he demonstrated exceptional communication skills, technical proficiency, and a deep understanding of the payment processing industry. Concurrently, Will has maintained a successful career as a professional classical vocalist, performing with the prestigious Chicago Symphony Orchestra.
Academic Background
Will holds a Bachelor of Music degree from the University of Minnesota, where he specialized in Vocal Performance. His academic achievements and musical training have instilled in him a strong sense of discipline, creativity, and the ability to thrive in dynamic, collaborative environments.
Areas of Expertise
- Payment processing operations and merchant onboarding
- Client relationship management and customer service
- Project management and process improvement
- Cross-functional team collaboration and coordination
- Classical vocal performance and music education
Professional Impact
As Partner Launch Manager, Will has played a pivotal role in streamlining the onboarding process for new merchant partners, reducing implementation timelines by an average of 20% and maintaining a 95% client satisfaction rate. His exceptional interpersonal skills and deep industry knowledge have enabled him to serve as a trusted advisor, fostering strong relationships with both internal and external stakeholders.
Conclusion
With his diverse background, unwavering commitment to excellence, and versatile skill set, Will Esch is poised to continue making valuable contributions to the payment processing industry. His ability to navigate complex challenges, drive process improvements, and deliver exceptional customer service position him for ongoing success in his current role and future endeavors.
