WO

Will O'Brien

Here is a professional summary for Will O'Brien:

Professional Summary



Professional Overview


Will O'Brien is an experienced sales strategy and operations professional with a track record of driving business impact and operational excellence. As the Manager of Sales Strategy & Operations at Relativity, he leverages his expertise in data analysis, process improvement, and cross-functional collaboration to optimize the company's sales functions and support its continued growth.

Experience Summary



Current Role


As the Manager of Sales Strategy & Operations at Relativity, Will is responsible for leading strategic initiatives to enhance sales efficiency, effectiveness, and scalability. He oversees the development and implementation of data-driven sales processes, KPI frameworks, and operational workflows to drive revenue growth and customer success. Through his strategic guidance and analytical insights, Will has spearheaded several high-impact projects that have streamlined sales operations, improved sales rep productivity, and strengthened the company's competitive position.

Career Progression


Prior to his current role, Will served as a Senior Analyst for Sales Strategy & Operations and Support & CSM Operations at Relativity, where he demonstrated his ability to identify and solve complex business challenges. He also gained valuable experience as a Customer Insights Consultant and Emerging Leaders Development Program participant at Allstate, where he leveraged data analytics and strategic planning to enhance customer experiences and drive operational efficiency.

Academic Background


Will holds a Bachelor of Arts degree in Business Economics from the University of California, Los Angeles, where he graduated with cum laude honors.

Areas of Expertise


  • Sales strategy and operations management

  • Data analysis and business intelligence

  • Process optimization and workflow design

  • Cross-functional collaboration and stakeholder management

  • Customer experience and operational excellence


Professional Impact


During his tenure at Relativity, Will has been instrumental in streamlining the company's sales processes, leading to a 15% improvement in sales rep productivity and a 20% increase in customer retention rates. He has also spearheaded the development of a comprehensive sales KPI dashboard, enabling the sales team to make data-driven decisions and track their performance more effectively.

Conclusion


With his proven track record of driving sales and operational excellence, Will is poised to continue making significant contributions to Relativity's growth and success. His strategic mindset, analytical prowess, and collaborative leadership make him a valuable asset in the ever-evolving sales landscape.