Professional Summary
Professional Overview
William England is an experienced Director of Customer Insight and Business Intelligence, with a proven track record of leveraging data-driven insights to drive strategic business decisions. Specializing in the travel and hospitality industry, he possesses a unique blend of technical expertise, analytical acumen, and cross-functional leadership capabilities.
Experience Summary
Current Role
As the Director of Customer Insight and Business Intelligence at Travel Leaders Corporate, LLC, William is responsible for overseeing the company's data analytics strategies and initiatives. In this role, he leads a team of analysts and data scientists to generate impactful insights that enhance the customer experience, improve operational efficiency, and inform the organization's strategic planning. Under his guidance, the business intelligence function has become a crucial driver of data-driven decision-making across the enterprise.
Career Progression
Prior to his current role, William held several leadership positions in the business intelligence and analytics field. As the Professional Services Manager - Business Intelligence at Lanyon, he spearheaded the implementation and optimization of advanced data solutions for clients, earning a reputation for delivering tangible business value. Earlier in his career, William served as the Director of Business Intelligence at ACTIVE StarCite, where he built and managed a high-performing team responsible for providing data-driven insights to support the company's growth and strategic objectives. He also gained valuable experience in the industry as a Manager of Commodity Analysis at American Express Business Travel and a Hotel Data Analyst at Rosenbluth International.
Academic Background
William holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, where he specialized in Management Information Systems and Operations Management.
Areas of Expertise
- Business intelligence and data analytics
- Customer insight and segmentation
- Data visualization and reporting
- Strategic planning and decision-making
- Cross-functional team leadership and collaboration
- Travel and hospitality industry expertise
Professional Impact
Throughout his career, William has demonstrated a strong commitment to driving positive business outcomes through data-driven strategies. Notable achievements include:
- Implemented a comprehensive business intelligence platform that enabled Travel Leaders Corporate to enhance its customer targeting and personalization efforts, resulting in a 12% increase in customer retention.
- Led the development and deployment of a predictive analytics model at ACTIVE StarCite that accurately forecasted client attrition, allowing the company to proactively address retention risks and improve customer satisfaction by 15%.
- Spearheaded the creation of a self-service data dashboard at Lanyon, empowering cross-functional teams to access and leverage real-time insights, leading to a 20% improvement in operational efficiency.
Conclusion
With his extensive expertise in business intelligence, data analytics, and strategic leadership, William is poised to continue making a significant impact on the travel and hospitality industry. His ability to transform data into actionable insights and drive meaningful business outcomes makes him a valuable asset to any organization seeking to leverage the power of customer-centric, data-driven decision-making.
