Windy Mesquita
VP, Global Customer Success
San Francisco, CA, United States
Professional Overview
Windy Mesquita is an accomplished customer success executive with over 25 years of experience driving operational excellence and client satisfaction across the technology and telecommunications industries. As the VP of Global Customer Success at Fastly, she is responsible for leading the company's worldwide customer success strategy, ensuring seamless client experiences and maximizing long-term business impact.
Experience Summary
Current Role
Windy currently serves as the VP of Global Customer Success at Fastly, a leading edge cloud platform. In this role, she is responsible for overseeing the company's global customer success organization, encompassing strategic account management, technical support, professional services, and client training. Windy's leadership has been instrumental in fostering strong client relationships, optimizing service delivery, and driving measurable business outcomes for Fastly's customers.
Career Progression
Prior to joining Fastly, Windy held several senior leadership positions in the technology and telecommunications sectors. As the Senior Director of Global Customer Care at Brightstar Corp. (a SoftBank subsidiary), she led a team of over 500 professionals in delivering world-class customer support and service. Earlier in her career, Windy served as the Vice President of Product Management at Five9, where she played a key role in the development and launch of innovative cloud-based contact center solutions.
Windy's diverse background also includes stints as the Senior Manager of Sales Operations at DIRECTV and the Director of Operations at Kelly Services, where she honed her expertise in operational optimization and performance management.
Academic Background
Windy holds a Bachelor's degree in Business Administration from the University of California, Berkeley, where she graduated with distinction.
Areas of Expertise
- Customer success strategy and operations
- Client relationship management
- Contact center optimization
- Product management and go-to-market strategy
- Operational efficiency and performance management
- Team building and leadership
Professional Impact
Throughout her career, Windy has spearheaded numerous initiatives that have delivered substantial business impact for her employers and clients. At Brightstar Corp., she led the transformation of the global customer care organization, resulting in a 20% improvement in customer satisfaction and a 15% reduction in operational costs. At Five9, her product management expertise was instrumental in the successful launch of several award-winning cloud-based contact center solutions.
Conclusion
Windy Mesquita is a seasoned customer success executive with a proven track record of driving operational excellence, fostering strong client relationships, and delivering measurable business results. In her current role at Fastly, she is poised to continue her legacy of shaping the customer experience landscape and helping organizations achieve their strategic objectives.
