Yagmur Ozer-Ozdemir

Business Analyst | Istanbul, Turkey

Professional Overview

Yagmur Ozer-Ozdemir is a skilled Business Analyst with a demonstrated history of driving process improvements and implementing effective business solutions. With a strong background in project management and business analysis, she specializes in leveraging data-driven insights to optimize operations and enhance organizational performance.

Experience Summary

Current Role

Business Analyst, Comarch (2022 - Present)

• Collaborates cross-functionally to gather and analyze business requirements, identify pain points, and develop innovative solutions

• Designs and documents comprehensive business process models to enhance efficiency and productivity

• Serves as a subject matter expert, providing training and guidance to project stakeholders on new systems and processes

Career Progression

Business Analyst, NetBT Danışmanlık Hizmetleri (2021 - 2022)

• Conducted in-depth requirements gathering and analysis to support the development of custom software solutions

• Facilitated workshops and elicited feedback from end-users to ensure alignment with business objectives

• Monitored project progress and provided timely status updates to key stakeholders

Project Manager & Senior Business Analyst, Bizofis (2020 - 2021)

• Managed the successful delivery of multiple IT projects, ensuring adherence to scope, budget, and timeline

• Spearheaded the implementation of agile methodologies, improving team collaboration and responsiveness

• Developed comprehensive business cases and feasibility studies to support strategic decision-making

Business Analyst, Bizofis (2018 - 2021)

• Collaborated with cross-functional teams to gather and document business requirements

• Designed and tested user interfaces and workflows to enhance the user experience

• Provided training and support to end-users on new software systems and processes

Academic Background

Yagmur holds a Bachelor of Science in Business Administration from Bogazici University, where she graduated with distinction.

Areas of Expertise

• Business Process Optimization

• Requirements Gathering and Analysis

• Agile Project Management

• Data-Driven Decision Making

• Stakeholder Engagement and Communication

• Training and Change Management

Professional Impact

• Spearheaded the implementation of a new CRM system, resulting in a 20% increase in customer satisfaction and a 15% improvement in lead conversion rates.

• Developed a comprehensive business intelligence dashboard that empowered senior leaders to make data-driven decisions, leading to a 12% increase in operational efficiency.

• Led a cross-functional team in the successful migration of the company's legacy systems to a cloud-based platform, improving system uptime and reducing IT maintenance costs by 18%.

Conclusion

Yagmur Ozer-Ozdemir's diverse experience and expertise in business analysis, project management, and process improvement make her a valuable asset to any organization. Her ability to translate complex business requirements into effective solutions, coupled with her strong leadership and communication skills, position her as a strategic partner in driving organizational growth and innovation.