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Yamila Harris

Yamila Harris


Global Head of IT Support and User Experience



Professional Overview
Yamila Harris is an accomplished IT executive with over 20 years of experience driving transformational change and enhancing user experience across global organizations. As the Global Head of IT Support and User Experience at Munich Re (Group), she is responsible for leading a team of IT professionals to deliver seamless, innovative technology solutions that empower employees and improve business outcomes. With a strong background in service delivery, contact center operations, and workplace technology, Yamila has a proven track record of successfully aligning IT strategy with organizational goals.

Experience Summary

Current Role
In her current role as Global Head of IT Support and User Experience at Munich Re (Group), Yamila oversees the delivery of world-class IT support and user experience initiatives for the company's 50,000 employees across 30 countries. She has spearheaded the implementation of cutting-edge self-service portals, AI-powered chatbots, and intelligent automation tools, resulting in a 25% reduction in IT support tickets and a 15% increase in employee satisfaction. Yamila's strategic leadership and data-driven approach have earned her a seat on the Board of Directors at HITEC, where she collaborates with industry peers to drive innovation and champion diversity in the technology sector.

Career Progression
Prior to joining Munich Re, Yamila held several senior IT roles, including Vice President of Service Delivery at Atos, Senior Director of Global Workplace Technology Services and End User Experience at Alight Solutions, and IT Executive Director of Global Contact Center Technology Services at Hewlett Packard Enterprise. Throughout her career, she has consistently demonstrated the ability to optimize operational efficiency, enhance customer experience, and lead high-performing teams.

Academic Background
Yamila holds a Bachelor of Science degree in Information Technology from the University of Central Florida, where she graduated with Magna Cum Laude honors. She has also completed executive leadership programs at Harvard Business School and the Massachusetts Institute of Technology.

Areas of Expertise
  • IT service delivery and support

  • User experience design and optimization

  • Contact center operations and workforce management

  • Cloud migration and infrastructure transformation

  • Organizational change management

  • Data-driven decision making and analytics


Professional Impact
During her tenure at Alight Solutions, Yamila spearheaded the implementation of a next-generation digital workplace platform, resulting in a 30% increase in employee productivity and a 20% reduction in IT support costs. At Hewlett Packard Enterprise, she led the global migration of contact center services to a cloud-based platform, improving call resolution rates by 18% and reducing IT infrastructure maintenance expenses by 12%.

Conclusion
Yamila Harris is a visionary IT leader with a proven track record of driving digital transformation and enhancing user experience across diverse industries. With her strategic mindset, technical expertise, and commitment to innovation, she is poised to continue making a significant impact in her role at Munich Re (Group) and as a thought leader in the technology community.