Professional Overview
Yancy Garcia is a seasoned Operations Manager with extensive experience in managing operations and leading teams in the customer service industry. Currently based in Valenzuela, NCR, Philippines, Yancy excels in key expertise areas such as operations management, team leadership, and customer service, with a primary industry focus on business process outsourcing and customer service.
Experience Summary
Current Role
Yancy currently serves as an Operations Manager at Concentrix, a position held since February 2022. Key responsibilities include overseeing daily operations, managing teams, and ensuring high-quality customer service. Although specific achievements in this role are not provided, Yancy's experience and leadership capabilities have likely contributed to the company's operational efficiency and customer satisfaction.
Career Progression
Yancy's career progression is marked by notable previous roles that demonstrate growth and expertise in operations management and customer service. Prior to the current role, Yancy held Operations Manager positions at Convergys from 2010 to 2017 and earlier roles such as Team Manager at Affiliated Computer Services-Xerox Company and Operations Supervisor at EPERFORMAX Contact Center. These positions have equipped Yancy with a deep understanding of operational processes and team management, contributing to a strong career trajectory.
Academic Background
Yancy's academic background includes studies in Landscape Architecture at the University of the Philippines from 2000 to 2002 and a Bachelor of Architecture (B.Arch.) from the University of Santo Tomas from 1995 to 2000. While the direct relevance of these studies to the current field of operations management is not clear, they demonstrate Yancy's capability for academic achievement and adaptation in professional pursuits.
Areas of Expertise
Yancy's areas of expertise include industry-specific skills in customer service and operations management, particularly in the business process outsourcing sector. Technical competencies and leadership capabilities are central to Yancy's professional profile, with a proven ability to manage teams and oversee operational processes effectively.
Professional Impact
While specific details on notable projects, initiatives, or measurable achievements are not provided, Yancy's extensive experience and leadership roles suggest significant contributions to the industry, particularly in enhancing operational efficiency and customer service quality.
Conclusion
Yancy Garcia's professional trajectory is characterized by steady growth and increasing responsibility in operations management and customer service. Currently focused on driving operational excellence at Concentrix, Yancy brings a wealth of experience and a strong leadership background to the role. The value proposition Yancy offers includes expertise in managing complex operational processes, leading high-performing teams, and delivering exceptional customer service, making Yancy a valuable asset in the business process outsourcing and customer service industry.
