Professional Overview

Yazeed Abbass is a seasoned professional currently serving as a Resources Planning and Workforce Operations Analyst at Concentrix in Amman, Jordan. His key expertise areas include resource planning, workforce operations, and customer service, with a focus on the outsourcing and customer experience industry.

Experience Summary

Current Role

As a Resources Planning and Workforce Operations Analyst, Yazeed is responsible for analyzing workforce operations, planning resources, and optimizing business processes. His current position involves working closely with cross-functional teams to drive business growth and improve operational efficiency. Notably, he has been in this role since July 2022, demonstrating his ability to adapt and grow within the organization.

Career Progression

Prior to his current role, Yazeed held positions as a Content Moderator at Concentrix from 2021 to 2022 and a Customer Service Representative at Extensya from 2020 to 2021. These roles have contributed to his career growth, showcasing his progression from customer-facing positions to analytical and operational roles.

Academic Background

Yazeed holds a Bachelor of Engineering degree in Civil Engineering from Yarmouk University, which he completed from 2014 to 2020. Although his academic background is in civil engineering, his professional career has taken a different path, highlighting his ability to apply his analytical and problem-solving skills across various industries.

Areas of Expertise

Yazeed's areas of expertise include:

• Industry-specific skills: Resource planning, workforce operations, and customer service

• Technical competencies: Data analysis and process optimization

• Leadership and management capabilities: Team collaboration and operational efficiency

Professional Impact

While specific project details and measurable achievements are not provided, Yazeed's career progression and role responsibilities indicate his contribution to operational efficiency and business growth within his organization.

Conclusion

In conclusion, Yazeed Abbass is a dedicated and analytical professional with a strong background in resource planning, workforce operations, and customer service. His current focus on optimizing business processes and driving growth positions him as a valuable asset to his organization. With his unique blend of technical skills, industry knowledge, and adaptability, Yazeed is poised for continued growth and success in his professional trajectory.