Yolanda Gildon
Patient Financial Services Manager, CHRISTUS Health
Professional Overview
Yolanda Gildon is an experienced Patient Financial Services Manager with a strong track record of driving operational excellence and financial optimization within the healthcare industry. Her expertise spans patient account management, revenue cycle optimization, and strategic financial planning.
Current Role
Yolanda currently serves as the Patient Financial Services Manager at CHRISTUS Health, a leading healthcare provider with a presence across the United States. In this role, she is responsible for overseeing the patient financial services team, ensuring efficient revenue cycle management, and implementing data-driven strategies to improve financial performance and patient satisfaction.
Career Progression
Prior to her current position, Yolanda held various leadership roles within the patient financial services domain, including Senior Patient Account Representative and Billing Supervisor at renowned healthcare organizations. Throughout her career, she has demonstrated a keen ability to drive process improvements, enhance revenue capture, and foster a culture of accountability and continuous learning.
Academic Background
Yolanda holds a Bachelor of Science degree in Healthcare Administration from the University of Texas at Dallas. She is also a certified Healthcare Financial Management Association (HFMA) professional, reflecting her commitment to staying at the forefront of industry best practices.
Areas of Expertise
- Patient account management and resolution
- Revenue cycle optimization and financial performance management
- Regulatory compliance and process automation
- Team leadership and employee development
- Data-driven decision-making and performance analytics
Professional Impact
During her tenure at CHRISTUS Health, Yolanda has implemented innovative strategies to streamline the patient financial services function, leading to a 15% reduction in accounts receivable and a 20% improvement in first-pass claims resolution. Her collaborative approach and data-driven insights have earned her recognition as a strategic partner to cross-functional teams, driving improved financial outcomes and enhanced patient experiences.
Conclusion
Yolanda Gildon is a versatile and results-oriented Patient Financial Services Manager with a deep understanding of the healthcare industry. Her proven track record of operational excellence, financial optimization, and team leadership positions her as a valuable asset in driving the continued success of CHRISTUS Health and its mission to provide exceptional patient-centered care.
