YT

You Tsang

Professional Summary



Professional Overview



You Tsang is the Founder and CEO of ChurnZero, a leading customer success platform based in Washington, D.C. With over 30 years of experience in the technology industry, he is a seasoned entrepreneur and innovation leader, driving the development of data-driven customer engagement solutions.

Experience Summary



Current Role


As the Founder and CEO of ChurnZero, You Tsang is responsible for setting the strategic vision and overseeing all aspects of the company's operations. Under his leadership, ChurnZero has become a trusted partner for businesses seeking to improve customer retention and drive growth through proactive customer success initiatives.

Since founding the company in 2015, Tsang has built a talented team and established ChurnZero as a respected industry innovator, earning recognition from leading publications and industry analysts. He has spearheaded the development of the company's cutting-edge customer success platform, which leverages AI and machine learning to help clients predict and mitigate customer churn.

Career Progression


Prior to founding ChurnZero, Tsang held several senior leadership roles, including CEO of Vocus (now iContact) and Founder and CEO of Biz360, a customer intelligence company acquired by Attensity. He has also founded and led several successful startups, including Engine140 and Boxxet, demonstrating his ability to identify and capitalize on emerging market opportunities.

Throughout his career, Tsang has demonstrated a keen ability to drive innovation and build high-performing teams. He has a track record of successfully scaling businesses and delivering measurable impact for clients, cementing his reputation as a visionary leader in the customer success and marketing technology sectors.

Academic Background


Tsang holds a Master's degree in Urban Planning from Columbia University, where he specialized in transportation and infrastructure planning. His strong analytical and problem-solving skills, combined with his entrepreneurial mindset, have been instrumental in shaping his successful career trajectory.

Areas of Expertise


  • Customer success strategy and implementation

  • Customer churn prediction and mitigation

  • Marketing technology and data-driven solutions

  • Entrepreneurship and startup leadership

  • Strategic planning and business development

  • Building high-performing, cross-functional teams


Professional Impact


Under Tsang's leadership, ChurnZero has become a trusted partner for leading organizations across a variety of industries, helping them to improve customer retention and drive growth. The company's innovative solutions have been recognized by industry analysts, including Gartner and Forrester, and have been instrumental in helping clients achieve measurable improvements in customer satisfaction, loyalty, and lifetime value.

Conclusion


With his extensive experience, proven track record of success, and deep industry expertise, You Tsang is well-positioned to continue driving innovation and growth at ChurnZero. As the company continues to expand its reach and impact, Tsang's visionary leadership and commitment to customer success will be instrumental in helping clients navigate the rapidly evolving customer engagement landscape.