Yuliana Guacho-Sturdivant
Patient Financial Services Specialist | New York, United States
Professional Overview
Yuliana Guacho-Sturdivant is an experienced Patient Financial Services Specialist with over 10 years of expertise in the healthcare industry. She is currently responsible for managing complex patient financial accounts, ensuring accurate billing and timely reimbursement for the Mount Sinai Health System.
Experience Summary
Current Role
As a Patient Financial Services Specialist at Mount Sinai Health System since 2011, Yuliana is instrumental in maintaining the financial integrity of the organization. In her current role, she:
- Processes patient financial information with a high degree of accuracy to ensure timely and compliant reimbursement from insurance providers and government agencies
- Collaborates with patients and their families to understand their financial obligations and facilitate payment arrangements
- Leverages her extensive knowledge of healthcare regulations and billing practices to identify opportunities for cost savings and improved operational efficiency
- Provides exceptional customer service to patients, addressing their concerns and guiding them through the financial aspects of their healthcare experience
Yuliana's exceptional performance has contributed to the financial sustainability of the Mount Sinai Health System, which has consistently ranked among the top healthcare providers in the New York metropolitan area.
Career Progression
Prior to joining Mount Sinai, Yuliana held various patient financial services roles at other leading healthcare organizations, including a position as a Billing Specialist at NewYork-Presbyterian Hospital. Through her progressive career, she has developed a deep understanding of the complex financial landscape of the healthcare industry and a proven track record of driving operational improvements.
Academic Background
Yuliana holds a Bachelor of Science degree in Business Administration from the State University of New York at Albany, where she graduated with honors. Her specialized coursework in finance, accounting, and healthcare management has provided a strong foundation for her career in patient financial services.
Areas of Expertise
- Patient account management
- Insurance claims processing and reimbursement
- Financial counseling and patient payment arrangements
- Healthcare regulations and compliance
- Billing and coding practices
- Customer service and patient advocacy
Professional Impact
Throughout her career, Yuliana has consistently demonstrated her ability to enhance the financial performance of healthcare organizations. At Mount Sinai, she has been recognized for her proactive approach to identifying and addressing billing errors, resulting in a significant reduction in claim denials and improved cash flow for the health system.
Conclusion
Yuliana Guacho-Sturdivant is a dedicated and accomplished Patient Financial Services Specialist with a proven track record of driving operational efficiency and improving the financial well-being of healthcare organizations. Her expertise, attention to detail, and commitment to exceptional patient service make her a valuable asset to the Mount Sinai Health System.
