Yvette W.

SVP, IT Service Delivery PMO

Professional Overview

Yvette W. is an accomplished IT and project management executive with over 20 years of experience driving large-scale, enterprise-wide initiatives. As the Senior Vice President of the IT Service Delivery Program Management Office at Bank of America, she is responsible for leading a team of professionals in the planning, execution, and optimization of critical IT service delivery projects. Her expertise spans program and portfolio management, quality assurance, and operational excellence across the financial services industry.

Experience Summary

Current Role

As the SVP of the IT Service Delivery PMO at Bank of America, Yvette is responsible for overseeing the strategic planning and implementation of complex IT initiatives that support the bank's technology roadmap and service delivery objectives. She leads a team of project managers, business analysts, and quality assurance professionals to ensure the successful delivery of projects that enhance the bank's technology infrastructure, improve operational efficiency, and drive customer satisfaction.

Under Yvette's leadership, the IT Service Delivery PMO has consistently exceeded performance targets, delivering projects on time and within budget. Her ability to align business and IT priorities, effectively manage stakeholder expectations, and foster a culture of continuous improvement has been instrumental in driving the bank's digital transformation efforts.

Career Progression

Prior to joining Bank of America, Yvette held senior leadership roles in program management, quality assurance, and IT operations at various organizations, including CommScope, LPL Financial, Lowe's Companies, Inc., and ADP. Throughout her career, she has demonstrated a proven track record of driving strategic initiatives, improving operational efficiency, and delivering measurable business impact.

At CommScope, Yvette served as the Sr. Director of the Program Management Office, where she led the successful implementation of a company-wide project management framework, resulting in improved project delivery, increased visibility, and enhanced risk management. As the AVP of Information Technology at LPL Financial, she spearheaded the development and deployment of a new customer relationship management (CRM) system, which led to significant improvements in client service and productivity.

Academic Background

Yvette holds a Bachelor of Science degree in Computer Science from the University of California, Los Angeles (UCLA).

Areas of Expertise

• Program and portfolio management

• IT service delivery and operations

• Quality assurance and continuous improvement

• Stakeholder management and executive-level communication

• Financial services industry knowledge

• Lean and agile methodologies

• Data-driven decision making

Professional Impact

Throughout her career, Yvette has demonstrated a strong commitment to driving operational excellence and delivering measurable business impact. Her contributions have been recognized through various industry awards and accolades, including the "IT Project Manager of the Year" award from the Project Management Institute (PMI) and the "Excellence in Quality Assurance" award from the American Society for Quality (ASQ).

Conclusion

Yvette W. is a seasoned IT and project management executive with a proven track record of leading high-performing teams and delivering transformational initiatives. Her deep industry knowledge, strong leadership skills, and commitment to operational excellence make her a valuable asset to Bank of America as it continues to navigate the evolving technological landscape and enhance its service delivery capabilities.