Professional Overview
Zeljka Petrovic is a seasoned Account Manager at Direct Energy/Home Warranty, currently based in Twin Lakes, Wisconsin, United States. Her expertise lies in account management, customer service, and quality assurance, with a strong focus on the energy and home warranty industries.
Experience Summary
Current Role
As an Account Manager at Direct Energy/Home Warranty, Zeljka Petrovic has been managing key accounts since 2010. Her responsibilities include maintaining and growing existing relationships, identifying new business opportunities, and ensuring customer satisfaction. Notable achievements in this role are not specified, but her long tenure suggests a high level of competence and dedication to her work.
Career Progression
Zeljka Petrovic's career progression indicates a steady growth from customer-facing roles to management positions. Prior to her current role, she worked as a Customer Service Rep at Home Warranty of America from 2008 to 2010. Earlier in her career, she held the position of Quality Assurance Manager at DRH/Cambridge Homes, Inc. from 1988 to 2007, demonstrating her ability to oversee quality assurance processes and manage teams effectively.
Areas of Expertise
Zeljka Petrovic's areas of expertise include:
- Account management and customer service
- Quality assurance and process improvement
- Leadership and team management
Professional Impact
While specific projects or initiatives are not detailed, Zeljka Petrovic's long-standing career in the energy and home warranty sectors suggests a deep understanding of industry needs and a commitment to delivering high-quality service.
Conclusion
In conclusion, Zeljka Petrovic is a dedicated and experienced professional with a strong background in account management, customer service, and quality assurance. Her current focus as an Account Manager at Direct Energy/Home Warranty leverages her expertise to drive customer satisfaction and business growth. With a value proposition rooted in her extensive industry experience and leadership capabilities, Zeljka Petrovic continues to make a positive impact in her field.
