Professional Summary
Professional Overview
Ziaul Baig is a seasoned sales and training professional with over 15 years of experience in the retail and consumer goods industries. As the Head of Sales Training at CaratLane - A Tanishq Partnership, he is responsible for developing and implementing comprehensive training programs to equip the company's sales force with the knowledge, skills, and strategies to drive exceptional customer experiences and achieve sales targets.
Experience Summary
Current Role
As the Head of Sales Training at CaratLane, Ziaul is instrumental in shaping the company's sales strategy and ensuring the sales team is equipped to excel in a highly competitive jewelry market. He oversees the design and delivery of training modules that cover product knowledge, sales techniques, customer service, and business acumen. Ziaul's leadership has contributed to the company's strong sales performance and enhanced brand reputation.
Career Progression
Prior to his current role, Ziaul held several sales and franchise development positions, including at IKEA Group, Hafele India Private Limited, Lladro, and Hobby Ideas (Pidilite). Throughout his career, he has demonstrated a knack for driving sales growth, building strong customer relationships, and fostering high-performing teams. Ziaul's diverse experience across the retail and consumer goods sectors has equipped him with a deep understanding of market dynamics and the ability to adapt sales strategies to the evolving needs of customers.
Academic Background
Ziaul holds a bachelor's degree in Commerce, which has provided a solid foundation for his professional journey in the sales and retail industry.
Areas of Expertise
- Sales strategy and training program development
- Product knowledge and customer service excellence
- Franchise and channel partner management
- Retail operations and process optimization
- Team leadership and performance coaching
Professional Impact
Ziaul's exceptional sales skills and training expertise have contributed to the success of the organizations he has worked for. At IKEA Group, he consistently exceeded sales targets and played a key role in the company's market expansion. As the Assistant Manager of Franchise Development at Hafele India, he successfully onboarded and trained numerous franchise partners, leading to increased brand visibility and revenue growth.
Conclusion
Ziaul Baig's extensive experience, strong sales acumen, and commitment to developing high-performing sales teams make him a valuable asset to CaratLane - A Tanishq Partnership. His passion for driving sales excellence and delivering exceptional customer experiences positions him as a trusted leader in the retail industry.
