Zoe Hewing

E-commerce Account Manager

Professional Overview

Zoe Hewing is an accomplished E-commerce Account Manager with a diverse background in project management, technical placements, and customer-facing roles. With a proven track record of driving e-commerce success, she brings a unique blend of technical expertise, project management skills, and a customer-centric approach to her current role at Mars.

Experience Summary

Current Role

As the E-commerce Account Manager at Mars, Zoe is responsible for managing and optimizing the company's e-commerce sales channels. In this role, she collaborates closely with cross-functional teams to develop and implement strategic initiatives that drive increased online visibility, customer engagement, and revenue growth. Zoe's key achievements include:

• Implementing a new e-commerce platform that resulted in a 25% increase in online sales within the first six months

• Spearheading the development of a targeted digital marketing campaign that boosted web traffic by 35% and led to a 20% uplift in conversion rates

• Streamlining inventory management processes, leading to a 15% reduction in out-of-stock incidents and improved customer satisfaction

Career Progression

Prior to her current role, Zoe held several positions that have contributed to her well-rounded skillset. As an IT Project Manager at Mars, she successfully delivered complex technology projects, demonstrating her ability to manage cross-functional teams and deliver results. During her Micronising Technical Placement at GSK, she gained valuable experience in the pharmaceutical industry, contributing to the development of innovative manufacturing processes.

Zoe's early career experiences, such as her roles as a Welcome Team Member at the University of Birmingham and a Domestic Cleaner at Unitemps, have instilled in her a strong customer service orientation and the ability to thrive in fast-paced, dynamic environments.

Academic Background

Zoe holds a Bachelor of Science degree in Computer Science from the University of Birmingham, where she graduated with Honors. Her academic achievements include being named to the Dean's List and receiving multiple scholarships and awards for her outstanding performance.

Areas of Expertise

• E-commerce strategy and optimization

• Digital marketing and customer acquisition

• Project management and cross-functional collaboration

• Technical problem-solving and process improvement

• Excellent communication and relationship-building skills

Professional Impact

Zoe's contributions have had a significant impact on the organizations she has worked for. Her ability to drive innovation, improve operational efficiency, and deliver exceptional customer experiences has been instrumental in her success. Zoe's commitment to continuous learning and her adaptability in navigating diverse industries have positioned her as a valuable asset in the e-commerce and project management fields.

Conclusion

With her impressive track record, technical expertise, and customer-centric approach, Zoe Hewing is poised to continue making a lasting impact in the e-commerce industry. Her demonstrated ability to drive strategic initiatives and deliver measurable results makes her a valuable addition to any organization seeking to optimize its online sales channels and enhance the customer experience.