Zois Johnston

Director of Risk Management

Professional Overview
Zois Johnston is a seasoned risk management professional with a proven track record of driving strategic initiatives and mitigating organizational risks. As the Director of Risk Management at Costco Wholesale, he leverages his extensive industry expertise to identify, assess, and effectively manage a diverse range of risks across the company's operations.

Experience Summary

Current Role
As the Director of Risk Management at Costco Wholesale, Zois is responsible for overseeing the organization's comprehensive risk management program. In this role, he develops and implements robust risk assessment frameworks, designs targeted mitigation strategies, and ensures compliance with relevant industry regulations. Zois' strategic leadership and analytical acumen have been instrumental in enhancing Costco's risk resilience and safeguarding the company's assets and reputation.

Career Progression
Zois' career at Costco Wholesale spans over two decades, during which he has held progressively responsible positions within the risk management and claims departments. He began his journey as a Risk Analyst, honing his analytical skills and gaining a deep understanding of the company's risk landscape. Zois then advanced to the role of Claims Manager, where he successfully managed the organization's claims portfolio and implemented process improvements to enhance operational efficiency. Most recently, he was promoted to the position of Claims Director, where he led a team of claims professionals and spearheaded initiatives to optimize the claims management function.

Academic Background
Zois holds a Bachelor of Science degree in Business Administration from the University of Washington, with a focus on Risk Management and Insurance. He is also a Certified Risk Manager (CRM), demonstrating his commitment to professional development and maintaining a deep understanding of the evolving risk management landscape.

Areas of Expertise

• Enterprise Risk Management

• Risk Identification, Assessment, and Mitigation

• Claims Management and Optimization

• Regulatory Compliance

• Data-driven Decision Making

• Strategic Planning and Implementation

• Cross-functional Collaboration and Stakeholder Management

Professional Impact
During his tenure at Costco Wholesale, Zois has made significant contributions to the organization's risk management capabilities. He played a pivotal role in the development and implementation of a comprehensive enterprise risk management framework, which has enabled the company to proactively identify, assess, and address a wide range of risks. Zois' leadership in claims management has also resulted in substantial cost savings and improved customer satisfaction through the optimization of claims processing workflows.

Conclusion
With his extensive industry experience, strong analytical skills, and strategic leadership abilities, Zois Johnston is well-positioned to drive continued success in his role as Director of Risk Management at Costco Wholesale. His dedication to mitigating organizational risks and his commitment to innovation and continuous improvement make him a valuable asset to the company and a respected risk management professional within the industry.