Zoraida Torres

Financial Counselor | Fort Worth, Texas

Professional Overview

Zoraida Torres is an experienced Financial Counselor with a strong background in healthcare financial management. She specializes in providing comprehensive financial guidance and support to patients and their families, helping them navigate complex healthcare costs and insurance-related matters.

Experience Summary

Current Role

Zoraida has been serving as a Financial Counselor at Cook Children's Health Care System since 2012. In this role, she is responsible for:

• Assisting patients and their families in understanding their financial obligations and available payment options

• Evaluating insurance coverage and guiding patients through the claims process

• Identifying and connecting patients with relevant financial assistance programs

• Developing personalized payment plans to ensure affordability and accessibility of care

• Maintaining a high level of customer service and patient satisfaction

During her tenure, Zoraida has played a crucial role in improving the financial well-being of countless families, ensuring they can access the necessary healthcare services without undue financial burden.

Career Progression

Prior to her current role, Zoraida gained valuable experience in the healthcare financial industry, previously serving as a Patient Account Representative at a regional hospital. In this role, she developed a strong understanding of medical billing, insurance claims processing, and patient financial counseling.

Academic Background

Zoraida holds a Bachelor of Science in Business Administration from Texas Christian University, where she graduated with honors. Her academic background has provided her with a solid foundation in financial management, customer service, and healthcare administration.

Areas of Expertise

• Healthcare financial counseling and patient advocacy

• Insurance claims processing and reimbursement management

• Patient account management and payment plan administration

• Financial assistance program identification and enrollment

• Excellent communication and customer service skills

Professional Impact

Zoraida's dedication and expertise have been instrumental in supporting the financial well-being of her patients and their families. She has consistently received positive feedback for her compassionate approach and her ability to navigate complex financial challenges. As a trusted member of the Cook Children's Health Care System team, Zoraida continues to make a meaningful impact on the lives of the patients and communities she serves.

Conclusion

With over a decade of experience in healthcare financial management, Zoraida Torres is a highly skilled and dedicated Financial Counselor. Her unwavering commitment to patient advocacy and her expertise in navigating healthcare financial processes make her a valuable asset to the organizations she serves. Zoraida is poised to continue making a positive difference in the lives of her patients and their families.