Inova Solutions
Inova Solutions provides contact center performance management solutions that help improve service levels through the use of actionable, real-time metrics and consolidated reporting. Inova's performance management solutions extend the value of existing reporting systems such as Avaya, Cisco, ININ and Genesys, by providing custom views and calculations and alert messaging when metrics are out of compliance. Large and small contact centers across all industries use our solutions to quickly identify and proactively address ‘in-moment’ performance issues and emerging daily trends before they lead to serious customer service issues or missed objectives in service level.
http://www.inovasolutions.com
Details
Employees
28
Founded
1984
Location
Charlottesville
, United States
Phone
+14349518100
Industry
it services and it consulting
Keywords
call center reporting
call center metrics
readerboards
wallboards
call center dashboards
mass notification
campus safety
campus security
network clocks
agent desktop reporting
web-based dashboards
call center digital signage
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