Alex Broquet

@ Product Operations Lead

Phone Number encrypt_section

Education

UC Irvine

B.A., Social Ecology 1985-09-01 - 1989-07-01

Massachusetts Institute of Technology

Certificate in Information Quality, MIT Information Quality Program -

Work Experience

eBay

2019-11-01 - 2024-03-01

eBay

2010-10-01 - 2018-06-01

eBay

Good Powered by BlackBerry

2009-09-01 - 2010-10-01

Good Powered by BlackBerry

Yahoo

2005-09-01 - 2009-03-01

Yahoo

Blazent

2001-09-01 - 2004-10-01

Blazent

KANA Software

1997-02-01 - 2001-07-01

KANA Software

FileMaker Inc., an Apple subsidiary

1994-11-01 - 1997-02-01

FileMaker Inc., an Apple subsidiary

Skills

Product Operations Analytics Agile Methodologies Program Management Software Quality Assurance Voice of the Customer Customer Service Technical Support Release Management Business Process Improvement Project Management Product Development JIRA Tableau SQL Hadoop Databases Apache Spark Scrum Analytical Skills

Summary

My passion is reducing customer friction and improving product experiences for software technology enterprises. At eBay, I delivered enterprise-wide business processes, tools, and analytics for voice of the customer, release management, product quality, incident management, and service level agreements. As a people manager I've successfully grown and managed quality engineering, release management, and support teams. I bring strong program management and cross-functional communication skills as well as deep technical expertise with Jira, Tableau, SQL, and analytics.

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