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Andrew Switzky

Andrew Switzky

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Human-Centered Strategist & Designer @ Innovation & Strategy | Turning Ambiguity Into Action Through a Human-Centered Approach
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Education

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The University of Texas at Austin

MSIS, Information Studies -
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University of Illinois Urbana-Champaign

BS, Business Administration -

Work Experience

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Current

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TeleScan®

2020-07-01 - 2023-12-01

TeleScan®

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Emerson

2014-06-01 - 2020-02-01

Emerson

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Austin Energy

2005-10-01 - 2014-05-01

Austin Energy

Skills

Service Design Customer Journeys Prototyping UX Research Design Strategy Product Design Information Architecture Usability Testing Interaction Design User Experience User-centered Design Wireframes Agile Methodologies Strategy Usability Rapid Prototyping Consulting User Interface Email Marketing User Interface Design

Summary

I help organizations bring clarity from chaos and transform ambiguity into actionable strategies. With experience spanning startups, mid-sized companies, and large enterprises in industries like healthcare, government, and B2B, I help teams align stakeholder, technology, and business goals to create innovative services and experiences. What I Do Align diverse perspectives: Engage with stakeholders to understand their unique viewpoints and priorities. Facilitate group discussion to establish shared goals and collaborative problem definition. Identify assumptions and knowledge gaps to guide focused research. Simplify complexity: Distill the core elements of a system, process, or problem space and visualize as a clear, hierarchical model. Design innovative products and services: Begin by understanding the people involved in the problem space, their context, interactions, needs, behaviors, and mental models. Identify business goals, technology, and regulatory constraints while documenting the current state. Using this foundation, ideate new processes and develop prototypes or experiments to test the concepts. Through iterative testing and refinement, ensure solutions are user-centered, feasible, and aligned with business objectives. Highlights Partnered with a health tech startup to develop a telemedicine prenatal ultrasound SaaS platform, now in clinical use. Designed AI-driven enhancements that improved user experience and efficiency, refined ML algorithms, and ensured FDA compliance. Defined the future vision for the global transformation of Emerson’s sales force across North America, Europe, and Asia through leveraging big data and automation to optimize B2B processes. Collaborated with stakeholders and consultants to shape and implement a unified vision for Emerson's global corporate web presence. Developed scalable processes, tools, and templates to both measure effectiveness and drive consistent and efficient content creation across business units. I’m passionate about driving innovation and helping teams navigate uncertainty to achieve their full potential. Let’s connect to explore ideas, opportunities, and collaborations!

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