Arturo Reyes
Summary
I am an executive level IT professional, with 16 years of experience in the financial services industry, combined with a 6-year career in telecommunications and technology transfer companies. My career is well rounded, diversified and leadership intensive, covering technology infrastructure architecture, engineering, program/project management and operations across geographic boundaries. Ive acquired global markets expertise, through assignments in South America, England, South Africa and the US. I speak 5 languages and I have a Master of Science equivalent degree in electrical engineering, with concentration in telecommunications and a certification in microprocessor applications. My objective is a Technology Infrastructure Director position, preferably in a medium to large multinational company, and alternatively a CIO/CTO position in a small to medium firm. I achieved 23% savings in an annual budget of $35 Million, defining and managing the execution of strategic plans to restructure IT organizations, consolidating service/call centers and re-engineering customer service delivery processes. I also reduced in 30% the quarterly volume rate of critical customer touch-point outages, designing and implementing methodologies, auditing guidelines and problem management processes for network, data center and call center infrastructure. Specialties: Disaster Avoidance & Recovery Processes IT Infrastructure Management Business & Operations Center Support IT Security Audits Program/Project Management Help Desk & Call Center Operations Out-sourcing/In-sourcing Initiatives Automation Applications Network Services Integration Management of IT managers
