Education
University of Hertfordshire
MSc, Manufacturing Systems Engineering 2002-01-01 - 2003-01-01University of Potsdam
openHPI course, Business Process and Decision Modeling 2016-01-01 - 2016-01-01The Open University
MBA module, Creativity, Innovation & Change 2001-01-01 - 2002-01-01The Open University
BSc, Science 1989-01-01 - 1994-01-01The Open University
Science & Technology BSc, 1988-01-01 - 1992-01-01Grenoble Ecole de Management
Future learn online course https://www.futurelearn.com/courses/digital-transformation/1/todo/9090, Digital transformation of business 2016-01-01 -Queensland University of Technology (Future Learn Online Course)
, Business Process Management: an introduction to process thinking 2016-01-01 -Assist Knowledge Development
, BCS Business Analysis Practice Certificate 2015-01-01 -Kings College
The Internet of Things, 2015-01-01 -University of Groningen
, Decision Making in a Complex and Uncertain World 2015-01-01 -Good E-Learning
, Certificate of Accreditation Of BPMN V2 Method and Style 2013-01-01 -itSM Solutions
, ITIL V3 Foundation Exam Certificate Number 100192254 2010-01-01 -Stonebridge College
Certificate in Human Resources Management Registration Number E12209, 2009-01-01 -Zenergy
, Online Facilitation Skills Programme 2009-01-01 -Michael Management Corporation
SAP Starter Package, 2008-01-01 -Adelphi Associates
, Train The Trainer 2007-01-01 -Project Performance Consulting
, PRINCE 2 Foundation Certificate Registration Number P2R/230056 2007-01-01 -Worldwide Learn
Appraisal Techniques Certificate Number JR17303658, 2007-01-01 -Worldwide Learn
, Management of Change Certificate Number XY85728375 2007-01-01 -ISEB
, Certificate of Training in Agile Test Quality Control 2006-01-01 -Work Experience
BUSINESS PROCESS AGILITY LIMITED
Current
BUSINESS PROCESS AGILITY LIMITED
FIRSTPORT PROPERTY SERVICES LIMITED
2017-04-01 - 2017-10-01
FIRSTPORT PROPERTY SERVICES LIMITED
Group M Communications
2016-10-01 - 2017-02-01
Group M Communications
SKANSKA CEMENTATION
2014-12-01 - 2015-05-01
SKANSKA CEMENTATION
TRANSPORT FOR LONDON
2014-07-01 - 2014-10-01
TRANSPORT FOR LONDON
EUROPEAN MEDICINES AGENCY
2013-09-01 - 2014-04-01
EUROPEAN MEDICINES AGENCY
FINANCIAL SERVICES COMPENSATION SCHEME
2013-02-01 - 2013-05-01
FINANCIAL SERVICES COMPENSATION SCHEME
VODAFONE FINANCIAL OPERATIONS
2012-06-01 - 2012-10-01
VODAFONE FINANCIAL OPERATIONS
NETWORK RAIL: ELECTRIFICATION & PLANT DESIGN GROUP
2012-01-01 - 2012-02-01
NETWORK RAIL: ELECTRIFICATION & PLANT DESIGN GROUP
BARCLAYCARD
2011-08-01 - 2011-12-01
BARCLAYCARD
Skills
Summary
PROFILE: As organisations grow organically or as a result of acquisition, their business processes can become tangled, causing inconsistency, delay and error. I untangle these processes into clearly documented, simplified and lean business processes that show what people do, why they do it, how they do it and who they do it for. I create To Be/Target Operating Models, perform gap analysis and agree action plans to prevent future tangles My experience includes Lean Six Sigma, Toyota Production, BABOK, Process Architecture (TOGAF 9 and Zachman) and Quality Management Systems (ISO9001 and Business Excellence Model). Speaker (on Business Process Tangles, another view on Lean Process Management) at Business Analysis Conference Europe 2015. I don't do Public Sector or IT solution implementation. If you need private sector, business and operations improvement skills applied without jargon and overlong powerpoint presentation, please give me a call on 07828 438088 or 07591 940757 (temporary number) Please note: I focus on people, process and cultural change, not implementation of IT solutions. RECENT ACHIEVEMENTS Annual savings of £300K resulting from three month sales to delivery process improvement project (Q-Matic). Savings of £400K identified within council services during process streamline and rationalisation (Mole Valley) 50% reduction in process duplication from introduction of common business language and process classification scheme (FCSC) Operation and structure of Business Analysis Centre of Excellence devised and implementation initiated (Skanska) SERVICES Improvement, consolidation and alignment of business processes and operations within multi-site companies. Design, implementation and maintenance of business management systems Advice and coaching on business process modelling methodologies and quality standards. Facilitation of process review, creative thinking and process design workshops for staff at all levels