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Charlie Spencer

Charlie Spencer

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Program Manager @ Strategy and Operations, with specialties in Payments, Marketplaces, Governance, and Trust and Safety.
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Education

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UC Santa Barbara

BA, English 1995-01-01 - 1999-01-01
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UC Santa Barbara

Bachelor of Arts (B.A.), English Language and Literature, General -

Work Experience

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ByteDance

2023-09-01 - 2025-05-01

ByteDance

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PayJoy

2022-04-01 - 2023-03-01

PayJoy

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Tophatter

2013-05-01 - 2021-05-01

Tophatter

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Consulting

2013-05-01 - 2013-05-01

Consulting

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AdBrite (shutdown 2013)

2007-06-01 - 2013-01-01

AdBrite (shutdown 2013)

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eBay

2005-10-01 - 2007-05-01

eBay

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eBay

2004-05-01 - 2005-05-01

eBay

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PayPal

2001-05-01 - 2004-05-01

PayPal

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X.com [Palo Alto, CA]

1999-09-01 - 2001-05-01

X.com [Palo Alto, CA]

Skills

Customer Service Business Requirements Dispute Resolution Fraud Prevention E-commerce E-payments Online Advertising Start-ups Payments Risk Management Strategy Financial Risk Fraud Monetization Salesforce.com Ad Exchanges Product Management Analytics PPC Leadership

Summary

Accomplished leader with 20 years of experience across marketplaces, banking, payments, e-commerce, & digital marketing. Expert in all areas of Trust and Safety for consumer Internet properties, including prevention of of chargebacks, click fraud, content violations, account takeover, malware, abuse of loyalty programs, as well as policy development and enforcement. Broad experience in Risk Management, Operations Management, Vendor Management, Finance, Pricing, and development of payment products such as digital wallets and points programs. Diverse skill set including risk management strategy, product development, finance, analytics, and management of large organizations. Capable of leading in any size organization, from early stage start-ups to industry leaders such as eBay and PayPal.

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