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Chris Pallen

Chris Pallen

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Senior Customer Success Executive @ Avaya Senior Customer Success Executive
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Education

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Queens University

MaSc, Electrical Engineering 1983-06-01 - 1985-08-01
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Queen's University

BaSc, Electrical Engineering 1980-01-01 - 1983-01-01

Work Experience

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Avaya

Current

Avaya

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Nortel Networks

2002-02-01 - 2009-12-01

Nortel Networks

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Nortel Networks

1995-01-01 - 2001-01-01

Nortel Networks

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Nortel Networks

1985-08-01 - 1993-02-01

Nortel Networks

Skills

Contact Centers Network Design Requirements Analysis Business Analysis Pricing Strategy Sales Negotiation VoIP Avaya Networking TDM Unified Communications Unified Messaging SIP Telephony IP Telecommunications Wireless ACD Enterprise Software

Summary

I would like to bring my expert skills in business analysis and technology to a company looking to make key transformational decisions in the ways they communicate and do business. Specialties: Business Analysis, Negotiations, Innovative, VoIP architectures, Customer Experience, Contact Centers, Requirements analysis, Solution evaluation, Sales, Network Planning - voice & data, Deep understanding of voice and data networking, Strategic Pricing

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