David Walsh

@ Senior Technical Support Manager at Corel Corporation

Phone Number encrypt_section

Education

Penn State University

AA, Telecommunications 1980-01-01 - 1982-01-01

New College of California

BA, CultureEcology and Sustainable Community 2003-01-01 - 2004-01-01

Work Experience

Corel Corporation

2016-08-01 - 2021-01-01

Corel Corporation

Mindjet

2014-06-01 - 2016-08-01

Mindjet

Gracenote

2011-06-01 - 2013-12-01

Gracenote

Lyris

2008-02-01 - 2011-06-01

Lyris

Anagran

2006-06-01 - 2008-01-01

Anagran

Alloptic

2004-06-01 - 2006-06-01

Alloptic

Zhone Technologies

2000-05-01 - 2003-05-01

Zhone Technologies

Nokia

1999-04-01 - 2000-04-01

Nokia

Ascend Communications

1995-05-01 - 1999-04-01

Ascend Communications

Skills

Computer Networking Salesforce.com Contract Negotiation Social Media Web 2.0 Budgeting SEO SEM Email Marketing Services Marketing Professional Services Process Improvement Account Management Team Building Customer Relations Customer Service Editing HTML Internet Key Account Management

Summary

Collaborative team player with broad experience leading successful, cross- organizational teams in the effort to solve complex and critical customer escalations and customer turn-around situations. Broad background in technology, technical support and customer support management. Extensive experience bridging customer and partner needs with engineering, product, QA, and marketing teams. Experience implementing Net Promoter Scores surveys and broad set of tools to improve customer satisfaction. I’m passionate about delivering the best-in-class customer support to global customers and partners.

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