Dharmesh Mistry

Summary

About With over 25 years of leading Fortune 500 Enterprise and SaaS Consulting Relationships, I’ve achieved 100% of revenue margin and client satisfaction targets. I’ve collaborated and executed initiatives that include digital transformation engagements, business development and strategic client management programs that lead to large-scale, multi-year agreements with global organizations. I’m interested in connecting with Customer Success Professionals and Consulting with SaaS and Cloud companies. CONTACT: dmistry12@yahoo.com PROFESSIONAL SERVICES & GLOBAL SALES -Created a sales and marketing strategy for a SaaS based subscription product launch that grew IP based sales revenue from zero to $15M in 18 months -Drove $100M+ large-scale digital transformational engagements through business development and strategic client management of large-scale multi-year agreements with global organizations -Created global innovation hubs for driving faster product development that resulted in a 20% operational savings - Grew key accounts by 40% within 18 months and created new service lines that contributed 50% net new company revenue TEAMS & CUSTOMER SUCCESSES -Hired and managed the growth of world class Customer Success Organizations across the US, Europe and Asia and achieved 98% client retention that impacted the company’s growth -Developed a high level of client success increasing the Net Promoter Score (NPS) by 40% -Selected Conference Speaker at the Zinnov conference for my expertise in “Building and leading winning Global Teams” that result in C-level collaboration. LEADERSHIP & COLLABORATION -Hired and mentored consulting and engineering talent that increased employee retention by 20%. -Recruited and mentored a new account management team that supported a local account team model increasing client satisfaction by 15%. -Collaborated with company stakeholders, developed and managed key technology partnerships to create an engineering alliance ecosystem in AI, ML and Cloud Services that was key to the company’s success. Building Customer Success Teams Collaborative & Strategic Client Growth, Revenue generation, Large scale SaaS, Cloud based delivery. Strong Europe and Asia & US Execution, Outsourcing