David Howell
Education
American Institute for Paralegal Studies
Certificate, Paralegal Studies -Work Experience
Level Home
Current
Level Home
Arlo Technologies
2018-07-01 - 2020-05-01
Arlo Technologies
Nokia
2015-12-01 - 2017-12-01
Nokia
Vocera Communications, now part of Stryker
2010-02-01 - 2015-12-01
Vocera Communications, now part of Stryker
Yoomba
2008-04-01 - 2008-10-01
Yoomba
Mblox (now Sinch)
2007-06-01 - 2008-04-01
Mblox (now Sinch)
Volt Technical Services at Apple, Inc.
2006-10-01 - 2007-04-01
Volt Technical Services at Apple, Inc.
LinkedIn Corporation
2004-02-01 - 2006-10-01
LinkedIn Corporation
SoftCoin, Inc.
2002-05-01 - 2004-03-01
SoftCoin, Inc.
South London and Maudsley NHS Foundation Trust
2001-04-01 - 2002-04-01
South London and Maudsley NHS Foundation Trust
Skills
Summary
Seasoned, accomplished Global Operations and Customer Service Manager offering an extensive track record of success in overseeing, leading, and supporting customer service operations for start-up and global organizations. Adept leader with expertise in training, coaching, and mentoring customer service representatives to consistently offer high-quality service to clients, while ensuring retention. Strong background in escalation and conflict resolution. Capable of leveraging performance metrics to enhance customer service and outcomes. Core Competencies: o Customer Service Management | Customer Satisfaction & Retention | Conflict Resolution | E-Commerce | Customer Care and Customer Support Operations o B2B & B2C Customer Care | Tier 1 Support Management | Operations Management | Relationship Building o Team Building & Leadership| SalesForce | Siebel | Oracle | Kana| eGain | Kayako | SAP | SAP ByDesign o Magento | Microsoft Dynamics Great Plains | Five9 | Merlin Systems Contact Center | Cisco Unified ACD o Strong background in collaborating with multiple business units, including Engineering, Product Management, Marketing, and Operations to ensure customer viewpoint considered. o Excellent interpersonal skills used to interact and build alliances with business partners, associates, leaders, and customers.
