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Donna Miller Watts

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User Experience/Service Designer @ U.S. Digital Response Senior UX Researcher - Experience, R&D, Analysis
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Education

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New York University

Masters' Degree (MPS), Interactive Telecommunications (ITP) - Tisch School of the Arts 2012-01-01 - 2014-01-01
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New York University

BFA - Tisch School of the Arts, Film/Video -

Work Experience

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U.S. Digital Response

Current

U.S. Digital Response

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Various Projects

Current

Various Projects

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Optum

2022-04-01 - 2023-02-01

Optum

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Various Companies

2019-08-01 - 2022-03-01

Various Companies

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GreenCarBuddy

2014-11-01 - 2019-08-01

GreenCarBuddy

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rideWindow

2015-07-01 - 2019-05-01

rideWindow

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Arnold Worldwide, Moxie Interactive, Human Project

2011-03-01 - 2018-01-01

Arnold Worldwide, Moxie Interactive, Human Project

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Felicitator

2007-08-01 - 2011-03-01

Felicitator

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シックス・アパート株式会社

2008-12-01 - 2010-09-01

シックス・アパート株式会社

Skills

Conversational AI Natural Language Processing (NLP) Conversational User Interfaces (CUI) Software Testing UX Research AI Conversational Design Qualitative & Quantitative Research Methodologies Analytical Skills Presentation Skills User Experience Design (UED) Concept Development Workshops Contextual Inquiry Human Computer Interaction User Research Usability Product Research Ethnography Applied Research A/B Testing

Summary

I am an experienced UX researcher & product manager, skilled in design thinking, contextual inquiry, usability testing, systems design, data analysis and user interviews. My work and recent interests span hardware workflow inquiry, augmented/virtual reality applications & evaluation, voice applications, voice interface, conversational user interfaces, NLU and related predictive methodologies.

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