Doug Nugent
Education
Queen's University
BA, Geology, Computer Science -Work Experience
N2 Customer Success Consutling
Current
N2 Customer Success Consutling
Chameleon Collective
2018-05-01 - 2022-05-01
Chameleon Collective
Ten-X
2014-05-01 - 2015-06-01
Ten-X
Get Satisfaction (Acquired by Sprinklr)
2010-09-01 - 2014-05-01
Get Satisfaction (Acquired by Sprinklr)
Khoros
2007-10-01 - 2010-09-01
Khoros
Propellix
2003-04-01 - 2007-10-01
Propellix
Lexnet Consulting Group
1998-12-01 - 2003-04-01
Lexnet Consulting Group
Skills
Summary
Software (SaaS) and customer experience executive known for delivering results. Strategic, with a track record of driving revenue, profitability, scalability and customer loyalty throughout the customer journey. Specialties: • Customer Success (driving conversions, renewals, incremental revenue, c-sat, and advocate creation) • Customer / Business / Sales Operations Management • CRM / Social CRM / Enterprise Community - strategy, processes & platforms • Competitive Intelligence • Strategic Organizational Development • Building Data-Driven Culture • Professional Services Management • Onboarding • Self-Service Vision and Implementation • Project/Program Management • Customer Satisfaction Programs (NPS) • Enterprise and SMB Markets • B-to-B and B-to-B-to-C • Technology (SaaS) start-ups • P&L Management Spent the last 20 years building and executing Customer Success strategies for various-size SaaS startups. Uniquely able to deliver rapid and scalable impact by leveraging deep sales, operational, and CRM expertise, built from both the vendor and end-customer perspectives.
