Drew Boyd

Summary

Over 20 years experience and proven record of success in strategic planning, business development and business management of major Customer Care initiatives including, Training & Development, Customer Services, Field Services, Product Support and Pre/Post Sales Support initiatives in the global arena. Keen expertise and ability to improve customer loyalty by developing high performing service teams, and by getting clients to thoroughly exploit the value of their new business investments. Specialties: Ability to create, plan, deploy and evaluate new customer care initiatives, new training programs, new account management practices and new e-services solutions that will produce marked improvements in customer satisfaction ratings, in customer retention levels and in the bottom line.