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Duke Hoffman

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Director of Project Management @ Registria Director of Project Management at Registria
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Education

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City College of San Francisco

, Photography 2004-01-01 - 2004-01-01
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Solano Comm. College

AS, Business & Computer Science 1975-01-01 - 1978-01-01

Work Experience

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Registria

Current

Registria

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1440

2019-12-01 - 2021-02-01

1440

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Returnly

2017-08-01 - 2019-04-01

Returnly

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PowerReviews, a 1WorldSync Company

2014-07-01 - 2016-09-01

PowerReviews, a 1WorldSync Company

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Bazaarvoice

2010-01-01 - 2014-07-01

Bazaarvoice

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PowerReviews, a 1WorldSync Company

2009-08-01 - 2010-09-01

PowerReviews, a 1WorldSync Company

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Knova Software

2004-07-01 - 2008-01-01

Knova Software

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Avaya

2001-08-01 - 2003-11-01

Avaya

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Fluid

2000-02-01 - 2001-03-01

Fluid

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Centura Software

1993-03-01 - 1999-12-01

Centura Software

Skills

CRM Salesforce.com Product Management SaaS Enterprise Software Management E-commerce Leadership Vendor Management Integration Professional Services Start-ups Strategy Process Improvement Project Management Strategic Partnerships Knowledge Management Outsourcing Marketing Team Building

Summary

Multi-Faceted Operations Client Services director who designs scalable solutions throughout the organization. Salesforce.com champion leveraging the platform in all areas of the business. Strong team-building leadership guidance across multiple locations with remote employees developing cohesive teams that functions seamlessly across geographies. Focused strategist on scalability through the use of a variety of tools and process improvement. Mergers & Acquisitions team member with a focus on Operations and Client Success. Strong Leader in the Technical Support and On-boarding disciplines. SKILLS Proven Team and Organizational Leadership • Salesforce.com Sales Cloud / Service Cloud • Critical thinking / analytical focus • Scaling organizations and processes • Operations management • Excellent, creative problem-solving abilities • Process improvement • Customer service/client relations expert • Exceptional communication skills •International Team building and management • International marketing and partner support • Salesforce.com adoption • Strategic Planning • Turnaround • Root Cause Analysis • Operational Problem Solving • Financial Management • Process Improvement • Relationship Management • Team Building • Customer Service & Support • International Business • Program Management • Implementation & Technical Support • Salesforce Administrator • Google Suite • SQL • MS-Office Suite • Atlassian Jira and Confluence

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