Education
City College of San Francisco
, Photography 2004-01-01 - 2004-01-01Solano Comm. College
AS, Business & Computer Science 1975-01-01 - 1978-01-01Work Experience
Registria
Current
Registria
1440
2019-12-01 - 2021-02-01
1440
Returnly
2017-08-01 - 2019-04-01
Returnly
PowerReviews, a 1WorldSync Company
2014-07-01 - 2016-09-01
PowerReviews, a 1WorldSync Company
Bazaarvoice
2010-01-01 - 2014-07-01
Bazaarvoice
PowerReviews, a 1WorldSync Company
2009-08-01 - 2010-09-01
PowerReviews, a 1WorldSync Company
Knova Software
2004-07-01 - 2008-01-01
Knova Software
Avaya
2001-08-01 - 2003-11-01
Avaya
Fluid
2000-02-01 - 2001-03-01
Fluid
Centura Software
1993-03-01 - 1999-12-01
Centura Software
Skills
Summary
Multi-Faceted Operations Client Services director who designs scalable solutions throughout the organization. Salesforce.com champion leveraging the platform in all areas of the business. Strong team-building leadership guidance across multiple locations with remote employees developing cohesive teams that functions seamlessly across geographies. Focused strategist on scalability through the use of a variety of tools and process improvement. Mergers & Acquisitions team member with a focus on Operations and Client Success. Strong Leader in the Technical Support and On-boarding disciplines. SKILLS Proven Team and Organizational Leadership • Salesforce.com Sales Cloud / Service Cloud • Critical thinking / analytical focus • Scaling organizations and processes • Operations management • Excellent, creative problem-solving abilities • Process improvement • Customer service/client relations expert • Exceptional communication skills •International Team building and management • International marketing and partner support • Salesforce.com adoption • Strategic Planning • Turnaround • Root Cause Analysis • Operational Problem Solving • Financial Management • Process Improvement • Relationship Management • Team Building • Customer Service & Support • International Business • Program Management • Implementation & Technical Support • Salesforce Administrator • Google Suite • SQL • MS-Office Suite • Atlassian Jira and Confluence