Tim Burke

Summary

I'm a strategic, seasoned tech and sales professional, with multi-sector experience of developing and implementing Conversational AI driven voice automation tools at the enterprise level. I also have a rich background with integrating self service retail kiosks, digital signage and custom app development. In my early career I managed call center teams. Later designed and coded custom e-commerce apps. Eventually I was managing a large CPG design agency's digital division and later was CTO and eventually President of a boutique professional services agency for over 17+ years. Most recently, I'm working as a sales engineer bringing my wealth of CAI/GAI, app dev and IT systems knowledge to document integration points, telephony, create requirement docs and business cases that would allow my team to close deals. I have worked in our food services vertical, fintech, retail and most recently focusing on the Healthcare space (payer/provider/life sciences) for our AI platforms. At Kore.ai, I sell CCaaS solutions, AI driven virtual assistants and voice IVA platforms. Platforms that orchestrate agentic flows with GenAI & LLMs/SLMs. The fine tuning of open source and commercial models is of great value to many of my customers as well as AI Agent testing and creation for non-conversational AI tasks. You'll find I'm pragmatic and commercially focused, with the ability to deliver and impact top-line growth and bottom-line profitability in a constantly changing environment. I'm a strong team leader who is perceptive, analytical and results-driven, with a passion to make a measurable difference. Competencies: Sales & Enterprise Solutions Consulting Cloud based systems integration, SAAS / PAAS / CCaaS / TaaS APi / Rest driven architecture Voice IVR / IVA systems via SIP / MPLS telephony Product development and management App Dev / Data design & Software Architecture Kiosks & Digital signage networks Drive Thru automation for Foodservice AI & GenAI driven IVRs and IVAs NLU via Speech Recognition (ASR / TTS) and LLM orchestration Prompt engineering for better outcomes Familiarity with systems such as: ServiceNow, Salesforce, Genesys, Asana, Jira, Hubspot, Postman, Workday, Shopify, Visio, Lucid Chart and more.  I enjoy travel and meeting with customers / prospects to learn what their pain points are and how we can solve them. Always curious, always learning and I enjoy working with intelligent and hard working team mates.