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Graham F.

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Senior QA Engineer I @ Dialpad Senior QA Engineer I @ Dialpad
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Education

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Boise State University

Graduate Certificate, Workplace Instructional Design (WIDe) 2014-01-01 - 2016-01-01
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Boise State University

Master of Science, Organizational Performance and Workplace Learning 2014-01-01 - 2020-01-01
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British Columbia Institute of Technology

, Java programming, Web development, Project Management, Microsoft Access, Microsoft Excel & Word. 2006-01-01 - 2007-01-01
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University of Victoria

B.Comm, Business, Entrepreneurship, Economics 1995-01-01 - 2000-01-01

Work Experience

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Dialpad

Current

Dialpad

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Dialpad

2018-02-01 - 2019-11-01

Dialpad

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Shaw Communications

2007-09-01 - 2018-02-01

Shaw Communications

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eBay

2004-01-01 - 2006-02-01

eBay

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Nortel Networks

2000-09-01 - 2001-05-01

Nortel Networks

Skills

Software Testing Root Cause Analysis Smoke Testing Exploratory Testing Communication Test Strategy Test Planning Test Cases Software Quality Manual Testing Telecommunications Technical Support Customer Experience Instructional Design Customer Satisfaction Call Centers Wireless Sales Operations Customer Retention Call Center

Summary

In the past 22 months at Dialpad I stretched myself to work harder, take the lead, and achieve more than I've ever done before. The results: Member of an award-winning support team (Yes, there's awards!), improved internal cross-functional communication in key areas, polished the heck out of our products through testing, ensured Sales and Support teams had consistent, critical information resources, led a team that organized and launched a company-wide sales lead contest, organized quarterly lunch & learns, and organized company Super Fun Friday parties and other office events. I also networked hard in the Vancouver tech scene to spread word of our services, generating three sales leads (a potential 600+ seats) and referred seven software engineers for hiring consideration. I did the dishes, the messes, and the other unofficial office duties that kept being left to the same people. I'm really proud of these achievements and looking for a company that has a strong culture that enables people to achieve such results to push the organization forward. If you feel like your company is such a place, please get in touch.

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